Bi-Lingual Customer Service Representative (Hybrid/Remote)

Come Work with Us!

Taylor is proud to now offer DailyPay . With DailyPay , you can get paid on your very first day. No more waiting for direct deposit or a paper check!

Taylor Corporation is a growing, dynamic company with big plans for the future and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity: Taylor Promotional Products, previously known as Amsterdam Printing, is looking for an enthusiastic Bi-Lingual Customer Service Representative with a passion for building strong, trusting relationships to join our team! In this role, you will interact with and service the needs of our customers.

Your Responsibilities:

• Answer inbound calls, chats and emails
• Place outbound calls to existing customers
• Assist customers with accurate placement of orders
• Inform customers of special deals and promotions
• Provide product information and pricing
• Research and resolve customer issues to ensure customer retention and satisfaction
• Assist with refunds or exchanges when appropriate
• Engage appropriate resources to assist or resolve service issues when needed
• Document customer interaction according to guidelines
• Navigation and promotion of our various websites
• Identify and share trends in customer experience
• Work independently and within a team to provide a positive customer experience

Your Shift:

• Mon-Fri from 9:30a - 6p; some Saturday's and overtime scheduled during peak season
• This position will be a hybrid role with 2-3 days onsite each month and the rest of the time spent working from home

You Must Have:

• High School Diploma and 1-2 years of experience
• Fluency in Spanish - ability to write and speak Spanish
• Ability to perform multiple tasks efficiently, type 30 WPM, and use Windows-based computer programs
• Positive upbeat attitude, efficient, self-starter and problem-solver
• Experience supporting customer via email and chat methods

About Taylor Corporation

One of the top five graphics communications companies in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a full range of benefits to power our employees' potential including: health, dental, vision and life insurance; a 401(k) plan; paid time off (PTO) and holiday pay, and more.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.