(AZ) Call Center Rep - Local Remote Only
A-Line Staffing Solutions
Remote
call center
remote
customer service
call center
virtual
customer service representative
service representative
representative
pension
health
welfare
data
tempe
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October 19, 2022
A-Line Staffing Solutions
Guadalupe, AZ, AZ
FULL_TIME
We are looking for a Benefits Customer Service Representative in Tempe, AZ. They will be conducting a Virtual Interview for this position! If qualified, you will immediately get an interview!
Able to work Remotely due to Covid-19 if qualified. Local Remote Only!
Will eventually move back in office once considered safe. M - F: 8 Hour Shift between 5:30 AM - 8 PM (30 - 40 Hours) +OT when requested.
Pay: $17.00 or $17.75 for Bilingual: Spanish Call Center Requirements:
MUST have 1+ Years of Customer Service experience.
Call Center experience is a PLUS!
MUST have Good Job History!
MUST complete a Virtual Interview! Call Center Description:
The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.
Key Responsibilities Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. Read and understand clients plan documents and online knowledge base tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information Maintain and document complete and accurate call and case notes in a professional manner Regularly participate in team meetings and training You will spend the majority of your time assisting customers Perform other duties as assigned If you are interested, please contact Chin Yang at A-Line Staffing. 586-323-4194. Thank you! Job Requirements:
Call Center Requirements:
MUST have 1+ Years of Customer Service experience.
Call Center experience is a PLUS!
MUST have Good Job History!
MUST complete a Virtual Interview!
Able to work Remotely due to Covid-19 if qualified. Local Remote Only!
Will eventually move back in office once considered safe. M - F: 8 Hour Shift between 5:30 AM - 8 PM (30 - 40 Hours) +OT when requested.
Pay: $17.00 or $17.75 for Bilingual: Spanish Call Center Requirements:
MUST have 1+ Years of Customer Service experience.
Call Center experience is a PLUS!
MUST have Good Job History!
MUST complete a Virtual Interview! Call Center Description:
The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.
Key Responsibilities Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. Read and understand clients plan documents and online knowledge base tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information Maintain and document complete and accurate call and case notes in a professional manner Regularly participate in team meetings and training You will spend the majority of your time assisting customers Perform other duties as assigned If you are interested, please contact Chin Yang at A-Line Staffing. 586-323-4194. Thank you! Job Requirements:
Call Center Requirements:
MUST have 1+ Years of Customer Service experience.
Call Center experience is a PLUS!
MUST have Good Job History!
MUST complete a Virtual Interview!
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