Information Technology Specialist

Summary

The Office of the Chief Information Officer (OCIO) is a customer service organization dedicated to providing information technology (IT) solutions and leadership to advance DOL's mission. More information on the OCIO is available on our website, LinkedIn, and Twitter accounts.

This position is inside the bargaining unit.

Recruitment Incentives may be authorized.

Term appointment not to exceed 4 years.

Learn more about this agency

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Overview

• Accepting applications


• Open & closing dates

11/18/2022 to 12/01/2022

This job will close when we have received 85 applications which may be sooner than the closing date. Learn more

• Salary

$56,983 - $105,733 per year

• Pay scale & grade

GS 11

• Help

Locations

few vacancies in the following locations:

• 
  

  Denver, CO

  
  


• 
  

  Washington, DC

  
  


• 
  

  Chicago, IL

  
  


• 
  

  Location Negotiable After Selection, United States

  
  


• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Occasional travel - Up to 20% business travel may be required.

• Relocation expenses reimbursed

No

• Appointment type

Term - May be extended to an additional 4 years, to a total of no more than 8 years. There is no means of conversion to a permanent appointment through this vacancy.

• Work schedule

Full-time -

• Service

Competitive

• Promotion potential

11 - This is the full performance level of this position.

• Job family (Series)

2210 Information Technology Management

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Suitability/Fitness

• Announcement number

DH-23-CHI-OCIO-0034

• Control number

690132100

Help

This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

This position is being filled through Direct Hire Authority and is open to all U.S. Citizens and ICTAP/CTAP eligibles in the local commuting area. All applicants who meet the basic qualifications will be forwarded to the Selecting Official for consideration. Traditional rating and ranking of applications does NOT apply. Veteran's preference does not apply. However, we encourage veterans to apply for this position.

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Duties

The U.S Department of Labor (DOL) promotes the welfare of the wage earners, job seekers and retirees of the United States. The Office of the Assistant Secretary for Administration and Management (OASAM) provides the infrastructure and support that enables DOL to perform its mission. The Office of the Chief Information Officer (OCIO) is a customer service organization dedicated to providing information DOL's key technology solutions and leadership. This position participates in one or more essential components of DOL's information technology program.

• Plans and carries out difficult and complex assignments using conventional approaches and techniques.


• Interprets IT policies, standards, and guidelines; provides advice and guidance on a variety of issues.


• Conducts analyses and recommends resolution of complex issues affecting the specialty area.


• Evaluates and recommends adoption of new or enhanced approaches to delivering IT services.


• Tests and optimizes the functionality of systems, networks, and data.


• Identifies and defines business or technical requirements applied to the design, developments, implementation, management, and support of systems and networks.


• Ensures optimal use of commercially available products.


• Evaluates proposals for the acquisition of IT products or services.


• Prepares and presents reports.


• Represents the organization in interactions with other organizations.

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Requirements

Conditions of Employment

• Appointment to this position may require a background investigation.


• Requires a probationary period if the requirement has not been met.


• Must be at least 16 years old and a U.S. Citizen.

This position is being filled through Direct Hire Authority. Traditional rating and ranking of applications does NOT apply. Veteran's preference does not apply.

Notification Concerning COVID-19 Vaccinations. As required by Executive Order 14043, Federal executive branch employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and to submit documentation of proof of vaccination or to be in the process of requesting an exception to the vaccination requirement before appointment or onboarding with the agency. The agency will provide additional information regarding which forms of documentation can be accepted and how you can request to be considered for a legally required exception from this requirement.

Currently, implementation and enforcement of Executive Order 14043 has been suspended pursuant to an injunction pending further litigation.

Qualifications

Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.

Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-09, in the Federal Service.

Specialized Experience may be noted as at least 1 of the following:

• Demonstrated experience with common service desk and IT security procedures, practices, and service management tools to provide high quality virtual and in-person IT support.


• Subject matter expert with triaging, troubleshooting, and resolving complex IT software and hardware issues, and providing answers to technical questions.


• Experience installing, configuring, and troubleshooting commercial off-the-shelf (COTS) products such as desktop/mobile operating systems, desktop/mobile software on devices, and peripherals.


• Experience creating, reviewing, and maintaining content for standard operating procedures, job-aids, knowledge base articles and services in a self-service web portal.


• Proficiency evaluating and recommending the adoption of new or enhanced approaches to delivering high quality IT service desk services.

Education

Education: All academic degrees and coursework must be from accredited or pre-accredited institutions

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

GS-11:

Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree, or L.L.M if related

In addition, if you wish to use your education as a basis for meeting the minimum qualification requirements for this position, you must submit academic transcripts demonstrating that you meet the qualifying educational requirements. If specific course work is required to fulfill the minimum qualification requirements, you must supply transcripts from each academic institution in which the required courses were taken in order to receive credit for that course work. See the "Qualifications and Evaluations" section of this announcement for more details.

Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service.

If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum course work requirements for this position. Click Evaluation of Foreign Education for more information.

Additional information

Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.

DOL seeks to attract and retain a high-performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility, and fairness so that all individuals can participate and contribute to their full potential.

Refer to these links for more information: GENERAL INFORMATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES

Position Telework eligibility is determined by management based on position duties during the recruitment process. Employee participation in telework on a routine or situational basis is determined by management primarily based on business needs. Employees participating in telework are subject to the terms and conditions of the Department of Labor's Telework Program.

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• Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

For this position, individuals must have IT-related experience demonstrating each of the competencies listed below:

• Technical Competence - Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.


• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.


• Attention to Detail - Is thorough when performing work and is conscientious about attending to detail.


• Customer Service - Works with clients and customers (that is, any individual who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.


• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.

Please review evaluations details here.

INFORMATION FOR CTAP/ICTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under CTAP or ICTAP, you must be well-qualified for the position to receive consideration. ICTAP/CTAP eligible(s) will be considered "well-qualified" if they attain at least a rating score of 85 in a numerical rating scheme. Be sure to review DOL Account Eligibility Questions #24 to reflect that you are applying as an ICTAP or CTAP eligible and submit supporting documentation.

You may preview questions for this vacancy.

• Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. You are not required to submit a document if it does not apply to you. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password-protected documents.

• Resumes are required - provide a resume either by creating one in USAJOBS or uploading one from your profile. To receive full consideration for relevant and specialized experience, please list the month, year, and the number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions, and confirm that your resume supports your question responses.


• Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty. To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active duty service members expecting honorable or general discharge or release within 120 days, click Active Duty). Without this documentation, you will not receive veteran's preference. For more information, go to https://www.fedshirevets.gov.


• Displaced Employee Placement Documents - Only required if requesting priority consideration under CTAP or ICTAP eligibility.


• Cover Letters are not mandatory and will not be used to verify experience, but may be submitted. Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the "Required Documents" section.

Follow the steps below to apply. Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time (EDT) on the date the application limit was reached or the vacancy closing date, whichever occurs first, to receive consideration. Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.

SAVE your information before the 30 MINUTE TIMEOUT! For help, go to USAJOBS Help Center.

STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents. Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. FOR EACH EMPLOYMENT PERIOD, include: start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week); otherwise, your application may be considered incomplete.

STEP 2 - Complete the 1st part of the application process (USAJOBS). Once you have identified a job on USAJOBS that you wish to apply for, click on the title and click the "Apply" button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Click "Start Application" and proceed through the 5 steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. At Step 5, click "Continue to Agency Site".

STEP 3 - Complete the 2nd part of the application process (DOL) On the Department of Labor (DOL) page, create a DOL Account if you have not already and click "APPLY TO THIS VACANCY." Continue through the 7 progress steps indicated by circles at the top of the DOL page. The 3rd progress step is where you answer the vacancy-specific questions. The 4th progress step "Documents" is where you submit required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy. If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.

STEP 4 - On the "Review and Submit" step, click "Submit Application." The last "Confirmation" step will turn green noting that your application was submitted successfully.

STEP 5 - Edit Application by returning to USAJOBS, clicking the vacancy then "Update Application." If the vacancy closes on the date the application limit is reached, applicants will no longer be able to edit their applications.

Agency contact information

Kayla Toft

Phone

312-353-6761

Email

[email protected]

Address

Labor, Ofc Asst Sec Admin and Management

200 Constitution Ave., NW

Washington, District of Columbia 20210

United States

Learn more about this agency

Next steps

Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome. A selection is expected to be made within 30 calendar days from the issuance date of the certificate.

For instructions on how to check the status of your application, go to: USAJOBS Help Guide.

USAJOBS will no longer send status alert email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency point of contact on the job announcement.

• Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy


• Reasonable accommodation policy


• Financial suitability


• Selective Service


• New employee probationary period


• Signature and false statements


• Privacy Act


• Social security number request

Help

Required Documents

The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. You are not required to submit a document if it does not apply to you. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password-protected documents.

• Resumes are required - provide a resume either by creating one in USAJOBS or uploading one from your profile. To receive full consideration for relevant and specialized experience, please list the month, year, and the number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions, and confirm that your resume supports your question responses.


• Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty. To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active duty service members expecting honorable or general discharge or release within 120 days, click Active Duty). Without this documentation, you will not receive veteran's preference. For more information, go to https://www.fedshirevets.gov.


• Displaced Employee Placement Documents - Only required if requesting priority consideration under CTAP or ICTAP eligibility.


• Cover Letters are not mandatory and will not be used to verify experience, but may be submitted. Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

How to Apply

To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the "Required Documents" section.

Follow the steps below to apply. Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time (EDT) on the date the application limit was reached or the vacancy closing date, whichever occurs first, to receive consideration. Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.

SAVE your information before the 30 MINUTE TIMEOUT! For help, go to USAJOBS Help Center.

STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents. Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. FOR EACH EMPLOYMENT PERIOD, include: start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week); otherwise, your application may be considered incomplete.

STEP 2 - Complete the 1st part of the application process (USAJOBS). Once you have identified a job on USAJOBS that you wish to apply for, click on the title and click the "Apply" button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Click "Start Application" and proceed through the 5 steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. At Step 5, click "Continue to Agency Site".

STEP 3 - Complete the 2nd part of the application process (DOL) On the Department of Labor (DOL) page, create a DOL Account if you have not already and click "APPLY TO THIS VACANCY." Continue through the 7 progress steps indicated by circles at the top of the DOL page. The 3rd progress step is where you answer the vacancy-specific questions. The 4th progress step "Documents" is where you submit required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy. If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.

STEP 4 - On the "Review and Submit" step, click "Submit Application." The last "Confirmation" step will turn green noting that your application was submitted successfully.

STEP 5 - Edit Application by returning to USAJOBS, clicking the vacancy then "Update Application." If the vacancy closes on the date the application limit is reached, applicants will no longer be able to edit their applications.

Read more

Agency contact information

Kayla Toft

Phone

312-353-6761

Email

[email protected]

Address

Labor, Ofc Asst Sec Admin and Management

200 Constitution Ave., NW

Washington, District of Columbia 20210

United States

Learn more about this agency

Next steps

Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome. A selection is expected to be made within 30 calendar days from the issuance date of the certificate.

For instructions on how to check the status of your application, go to: USAJOBS Help Guide.

USAJOBS will no longer send status alert email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency point of contact on the job announcement.

Read more

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy


• Reasonable accommodation policy


• Financial suitability


• Selective Service


• New employee probationary period


• Signature and false statements


• Privacy Act


• Social security number request

Print

Share

*

Help

Overview

• Accepting applications


• Open & closing dates

11/18/2022 to 12/01/2022

This job will close when we have received 85 applications which may be sooner than the closing date. Learn more

• Salary

$56,983 - $105,733 per year

• Pay scale & grade

GS 11

• Locations

few vacancies in the following locations:

• 
  

  Denver, CO

  
  


• 
  

  Washington, DC

  
  


• 
  

  Chicago, IL

  
  


• 
  

  Location Negotiable After Selection, United States

  
  


• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Occasional travel - Up to 20% business travel may be required.

• Relocation expenses reimbursed

No

• Appointment type

Term - May be extended to an additional 4 years, to a total of no more than 8 years. There is no means of conversion to a permanent appointment through this vacancy.

• Work schedule

Full-time -

• Service

Competitive

• Promotion potential

11 - This is the full performance level of this position.

• Job family (Series)

2210 Information Technology Management

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Suitability/Fitness

• Announcement number

DH-23-CHI-OCIO-0034

• Control number

690132100

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/690132100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.