Agile Program Manager - Remote

First American Financial Corporation Remote
agile program manager manager remote management agile team people roadmap stakeholders microsoft communication program manager
November 21, 2022
First American Financial Corporation
Fullerton, California
Company Summary

Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Job Summary

The Agile Program Manager at First American (FA) Trust supports the Agile Enablement Organization (AEO) at FA Trust to define and implement AEO strategy and operationalize FA Trust's business agility roadmap to achieve the desired outcomes for its customers. This role will collaborate with various teams, including product management and software development teams, utilizing adaptive frameworks like lean portfolio management and objectives and key results to assist in achieving productivity and maturity of the agile operating model. The Agile Program Manager is responsible for implementing lean portfolio management, objective and key result frameworks, program/project planning, forecasting and status, risk management, and issue resolution using lean, agile or hybrid methodologies as required.

Essential Functions
Work with First American (FA) Trust's Agile Enablement Organization (AEO) team members to define and implement AEO strategy and operationalize FA Trust's business agility roadmap
Implement Lean Portfolio Management, to enable product teams to effectively plan, handle dependencies/risks and help implement strategic initiatives
Implement OKR (Objective and Key Results) frameworks to support execution of enterprise vision
Help update and maintain the AEO product backlog and strategic portfolio backlog
Help to create enterprise, program and product roadmaps, including features/milestones, plan scope, and schedules and establish program governance
Gain a deep understanding of business processes and needs of stakeholders
Develop executive presentations, create and co-facilitate training and workshop materials with AEO and facilitate meetings
Partner with a wide range of stakeholders to build consensus for various deliverables
Independently manage programs, typically of large size and complexity, minimizing and monitoring risk and tracking dependencies, to ensure ability to achieve expected outcomes
Manage the day-to-day operational and tactical aspects of multiple or large-scale programs
Develop program/project deliverables including forecasts, plans, schedules, and status reports
Negotiates, persuades and gains consensus from cross functional teams
Risk management and issue resolution
Drives program and project completion across multiple groups, anticipating and removing barriers
Standard Microsoft Office skill set
Participate in vendor selection and contract processes as required
May need to travel to attend in-person events based on business needs
May need to perform duties outside of normal work hours based on business needs
May need to lead more junior team members

Required Skills/Knowledge
Experience working on an agile team, championing agile mindsets and practices
Experience in agile planning and forecasting, lean portfolio management and portfolio planning
Experience with building and maintaining roadmaps, using roadmap and portfolio management tools
Experience with managing risks, and developing contingency plans
Strong knowledge of IT delivery methodologies (Agile, Waterfall)
Ability to build team cohesiveness across multiple programs/projects to achieve successful program results
Standard Microsoft Office skill set
Ability to provide executive level communication of program/project status throughout the duration of the program to make certain all impacted stakeholders have an understanding of risks, issues and activities related to the program
Ability to anticipate and address issues openly and quickly
Strong executive communication, written and oral communication skills

Preferred Skills/Knowledge
Experience with planning using scaled agile frameworks like SAFe a plus
Experience in Jira administration preferred
Standard Microsoft Project Server skill set
Listens to others with empathy and accepts input from team members

BS/BA Required or equivalent work experience

Licenses or Certificates
CSM (Certified Scrum Master) Required
Advanced Agile Project/Program Management certification preferred (like PMI-ACP)

Typically have 7+ years of relevant program/project management experience
2 - 3 years of program management experience preferred

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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