Customer Service Sales Representative 100% Remote
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Responsibilities include:
Primarily assisting customers via inbound phone calls
Provide delightful customer service through casual, unscripted conversations
Answering customer emails to the general support inbox
Provide customer feedback and data to internal teams across the company
Maintain detailed product knowledge to engage in consumer education and support sales efforts
Write internal documentation and tutorials
Requirements
We're looking for someone who...
Writes in a clear and concise manner
Enjoys teaching others and explaining technical concepts
Has patience to listen and grasp what customers are trying to accomplish
Knows how to communicate and help in a friendly, professional manner
Is a continuous learner, proactively pursues growth and learning
Pays high attention to detail
Has functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues.
Has ongoing access to a quiet workspace to conduct professional business.
Has a reliable broadband internet connection (minimum 3 MB upload, 18 MB download required) with ethernet connection capability.