Customer Care Representative - Contact Center

Job DescriptionHawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific Region with high quality, compassionate care. Its four medical centers - Kapi'olani, Pali Momi, Straub and Wilcox - specialize in innovative programs in women's health, pediatric care, cardiovascular services, cancer care, bone and joint services and more. Hawai'i Pacific Health is recognized nationally for its excellence in patient care and the use of electronic health records to improve quality and patient safety.For our clients and their families, getting health information when you need it can be crucial and often a phone call is the first step toward accessing our health care services. The Contact Center's friendly staff supports and promotes the organization's physician and services while ensuring that all telephone inquiries are responded to in a comprehensive and considerate manner.If you are friendly, considerate and enjoy working with people, you could be a Customer Service Representative in our Contact Center, where you will help to ensure that our clients and their families receive timely, helpful and sensitive customer support. You would promote our physicians and other services by providing information regarding class registration and assisting with patient registration. We are looking for someone who pays attention to detail and information management and shares our commitment to delivering the highest quality health care to Hawai'i's people.* Under the Centers for Medicare and Medicaid Services (CMS) Federal Vaccination Mandate, all health care workers must be fully vaccinated against COVID-19 or have an approved medical or religious exemption from receiving the COVID-19 vaccination.*Location: Hawaii Pacific Health, Honolulu, HIWork Schedule: Day - 8 HoursWork Type: Part Time RegularFTE: 0.500000Bargaining Unit: Non-BargainingExempt: NoMinimum Qualifications: High School or equivalent. Two (2) years of experience in a position with external customer contact in a health care setting or sales/marketing experience.Preferred Qualifications: Associate's degree or equivalent combination of education, training and/or work experience. Health care experience.EOE/AA/Disabled/VetsPosition Customer Care Representative - Contact CenterCategory AdministrativeEmployment Type EmployeeLocation Hawaii Pacific Health, Honolulu, HIReq ID 20438