Assistant Director, Digital Transformation

Are you passionate about helping clients solve complex challenges, simplifying processes, and supporting people through critical business transformations? As the Assistant Director of Digital Transformation at Oregon State University (OSU), you will join a passionate team of business and technology professionals who work to define IT services and goals for the university. This is an exciting time at OSU as we look to transform the way the university delivers the best education possible to our students and how the university does business. As the Assistant Director, you will engage with people and use your influence to help reimagine and redesign how the university can improve our business processes and build improved business efficiency in service to our students and employees both present and future.

Working collaboratively with University Information & Technology (UIT) leadership, as well as college & departmental IT leaders, the Assistant Director (AD) for Digital Transformation is an integral part of the UIT and Business Architecture (BA) leadership teams and a key participant in all aspects of planning and management of digital transformational strategies. In partnership with these teams and other leaders, the AD is responsible for the planning, development and (re)design of digitally transformed processes, procedures, and documents for OSU. They represent UIT in university stakeholder meetings pertinent to digital process transformation initiatives, leading the initiatives and setting high, achievable aspirations for services and operations that align with university goals and objectives. The AD is at ease with people and is an excellent, active listener, using industry best practices to elicit business requirements as well as other techniques, such as customer journey mapping, Lean methodology, and design thinking to gather input necessary for streamlining and (re)designing processes in a timely fashion. The AD works with project and program managers, as well as outside consultants, to manage process improvement and redesign schedules, conducting regular updates with project teams, as well as IT governance groups, the IT portfolio management office (IT PMO), and the Enterprise Project Portfolio Management Office (EPPMO). The AD builds and implements process improvement strategies to grow the university s internal capacity to improve.

The AD leads and supervises a team providing services to plan, facilitate, and design digital transformations for OSU, including business process management (BPM), business analysis, and the broad stakeholder experience. The position reports to the Director of Digital and Organizational Transformation within UIT s Business Architecture team and serves as a member of the Business Architecture leadership team. The AD is a member of other committees, task forces, and coordinating teams as needs arise across a range of common IT matters, both strategic and operational.

UIT has a deep commitment to and belief in the strength and value of diversity, equity, and inclusion (DEI) both throughout our team and as an intentional and active practice to advance the vision, mission, and strategic efforts of the entire university. As a member of the UIT community, the person in this position is expected to foster and promote the values of DEI and demonstrate a commitment to inclusive excellence in their work.

60% Leadership, Management & Analysis

• In collaboration with other leaders and staff, leads the creation, development, implementation, maintenance, and measurement of UIT s standard operation procedures and methodologies for business process management, business analysis, and the stakeholder experience.
• Collaborates with other IT and non-IT leaders across the university. Works to develop trust and shared understanding with stakeholders to help manage change.
• Able to act as a bridge and translate requirements between technical and non-technical stakeholders.
• Provides expertise and consultation regarding a range of business process management and business analysis issues. Makes recommendations in support of decisions that impact university IT, its non-IT partners, stakeholders, and others external to OSU who do business with OSU IT.
• In partnership with the IT PMO, EPPMO, project sponsors, and project managers, ensures required business process management and business analyst services are allocated, scheduled, and measured for impact.
• Works with business architects, process owners, executive sponsors, and others to determine the target state and redesign of specific business process workflows.
• In partnership with university stakeholders, facilitates and develops outcomes toward achieving automated and efficient business processes and workflows for units, departments, and colleges with an eye toward the stakeholder experience, cross-functional efficiencies, and eliminating duplication.
• Implements business process diagrams, customer journey maps, and other related methods to capture business operations change requirements. Designs, leads, and facilitates collaborative workshops to conduct these activities with stakeholders. Assesses methods and engagements to ensure they are effective.
• Ensures proper coordination between UIT and process owners, defining and translating conceptual and logical levels of detail in business process models.
• Works with university stakeholders and partners to elicit, analyze, and define necessary business requirements and outcomes, including target metrics and key performance indicators (KPIs) necessary for measuring the impact of change. Ensures this impact is properly documented.
• Proactively sets performance expectations and helps business analysts manage expectations of project requirements and outcomes, yielding consistent results.
• Assesses the satisfaction of digital transformation services with university stakeholders, taking appropriate action to ensure the ongoing relevance and value of these services.
• Partners with other Business Architecture leaders to set strategies for the ongoing development and maturity of UIT s IT service management practice.
• Works with the Director of Digital and Organizational Transformation and Executive Director of Business Architecture to plan and manage the unit s budget.

25% Supervision & Coaching

• Provides direct supervision of digital transformation staff in alignment with OSU s managerial competencies framework.
• Provides effective team leadership, including hiring, training, planning, assigning, and reviewing work and ensuring the unit runs smoothly.
• Determines professional development and training needs, recommends appropriate training, and develops career goals for staff.
• Evaluates employee performance, initiates disciplinary actions, and rewards employee performance.

10% Training

• Works with digital transformation staff and other partners to develop and deliver foundational trainings on business process management methodologies for OSU employees, including (but not limited to) business requirements gathering, business process improvement, journey mapping, and Lean methodology.
• Leads or co-leads training sessions either in-person or virtual, and/or assign other team members to lead or co-lead training sessions.
• Ensures training sessions are designed to meet specific outcomes and are kept updated as needed.
• Ensures training sessions are offered at regular intervals and promoted to appropriate audiences.

5% General

• Stays on top of contemporary digital transformation practices, including business process management, service management, and business analyst methods by attending meetings, conferences, workshops, reading trade materials, and consulting with others in the industry.
• Stays abreast of various OSU and UIT processes and procedures regarding the common theme of business process management and business analysis.
• Promotes and enhances diversity and cultural sensitivity among the workforce.
• Reports all on-the-job injuries in a timely manner. Participates as needed in safety, disaster, and fire prevention programs and drills.
• Performs other duties as assigned.

Minimum Qualifications

• BA/BS degree.
• Three (3) years of business process management and business analysis experience, including business requirements gathering, needs assessment, process modeling, and process monitoring.
• Three (3) years of experience leading teams (either as a lead worker or supervisor).
• Demonstrable knowledge of contemporary business process management and business analyst practices.
• Excellent written and verbal communication skills.
• Excellent interpersonal, influencing, facilitation, and presentation skills.
• Excellent analytical skills.
• Ability to stay organized; self-directed and able to manage multiple competing priorities in a dynamic environment.
• Ability to interact effectively with a wide range of constituents, both functional and technical.
• Able to maintain a team-oriented, professional, and cooperative attitude.
• Demonstrable ability to work effectively with individuals from diverse communities and cultures.
• Committed to promoting and enhancing diversity, equity, and inclusion practices.

Preferred Qualifications

• An advanced degree in a relevant area.
• General knowledge of organizational development, change management, and design thinking concepts.
• Experience working in a higher education environment.
• Understanding of IT service management framework and concepts.
• Experience working in the information technology (IT) field.
• Experience working on projects using a variety of business process management methods, including Six Sigma and Lean management.
• Supervisory experience.
• Budget management experience.
• Project management experience.