Customer Service Inbound

Title: Customer Service Inbound ( Bilingual - Spanish)

Location: Laurel, MD

Type: 1 year Contract

Shift: 1st shift (40 hrs./wk.)

Pay rate: $19/hr.

Biogensys is hiring a Customer Service Inbound, for one of our clients in Laurel, MD.

Duties/Responsibilities:

• Assist customers with bill payments, inquiries and questions related to their water services.
• Review and analyze complex residential and commercial property accounts.
• Explain or educate customers about their bill, financial assistance programs, conservation, water and sewer tips, etc.
• Assist customers with scheduling appointments for meter readings, inspections, turn-on/turn-off of water services, etc.
• Document customer interactions and update/modify customer accounts when needed.

Experience Required

• 1 years experience working in a high-volume call/contact center.

Skills Required:

• Bilingual - Spanish
• Proficiency in Microsoft Office applications (e.g. Windows, Outlook, Word, Excel).
• Excellent verbal and written communication skills.
• Excellent phone etiquette, must be personable, polite and friendly, even with hostile or irate customers.
• Analysis and problem solving skills

Education Required:

• High School diploma

Job Types: Full-time, Contract

Pay: Up to $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer support/Call center: 2 years (Required)

Language:

• Spanish (Required)

Work Location:

• One location

Work Remotely:

• No