ServiceNow Technical Consultant- Customer Service Management (CSM) (Remote)

Sigital Remote
servicenow technical customer service customer service management service management management csm remote technical team servicenow delivering customer service
August 15, 2021
Sigital
Columbus, OH
Sigital is seeking an experienced, ServiceNow Technical Consultant with a focus on Customer Service Management line of applications to join our team. This is a hands-on role capable of leading technical implementations to ensure customer engagements are successfully delivered. The consultant will have the ability to guide customers through understanding technical solutions to their business requirements. Experience delivering solutions with other ServiceNow applications is a plus.



Job Responsibilities



Be a member of the overall implementation project team.



Drives process definition, re-engineering, improvement, and gap analysis of current/to-be processes. Identifies solutions from a people, process and technology perspective during workshops with key client sponsors and stakeholders, generating the required outputs to the level required for the subsequent stages of the engagement.



Identifying areas of business process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks.



Communicating with your team and client business process and requirements, ensuring that proposed solutions meet client expectations.



Provide guidance and deliver successful implementation of the to-be processes in partnership with other members of the project team, including industry partners working as part of the same project team.



Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their associated processes.



Serve as a liaison between client and technical implementation team/product sales support



Ensuring process-related deliverables to clients are complete, consistent, high quality, and timely, and delivering valued outcomes.



Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.



Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.



Qualifications



The qualified candidate will have 2+ years of technical experience as a ServiceNow technical consultant as well as demonstrable experience with successfully delivering customer implementations. Proven consulting experience leading the analysis and documentation of as-is processes and definition and deployment of to-be processes and solutions in client environments.



ServiceNow Certified Implementation Specialist-Customer Service Management- Required

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