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Experience Specialist/Receptionist

UnityPoint Health Waterloo, Iowa
receptionist team patients health customer service procedures medical clinic clinics receptionist scheduling payments healthcare
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December 1, 2022
UnityPoint Health
Waterloo, Iowa
Overview

UnityPoint Clinics

Experience Specialist/Receptionist

Waterloo, IA

Monday-Friday 8AM-5PM

Full-time hours + benefits

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Why UnityPoint Health?
  • Commitment to our Team We ve been named a Top 150 Place to Work in Healthcare 2022 by Becker s Healthcare for our commitment to our team members.
  • Culture At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Benefits Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you re in.
  • Diversity, Equity and Inclusion Commitment We re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement Be an essential part of our core purpose to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/

Responsibilities

RESPONSIBILITIES:
  • Greets patients and visitors and obtains accurate information and signatures for office records
  • Obtain signatures on all forms pertinent to the patient s current visit from the patient or family member who has authority to sign on behalf of the patient.
  • Photo-copy & scan insurance cards and driver s licenses.
  • Adhere to all confidentiality policies and procedures.
  • Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
  • Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
  • Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
  • Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
  • Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
  • Open and / or closes the clinic following specific guidelines of the individual clinic.
  • Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
  • Perform functions other than described due to extenuating circumstances.
  • Other duties as assigned.

Qualifications

QUALIFICATIONS:

Education:
  • High School Degree or Vocational School Graduate

Experience:
  • Previous medical office experience preferred
  • Strong customer service skills
  • Excellent computer skills and abilities
  • Ability to understand and apply guidelines, policies and procedures
  • Strong personable skills to interact with physicians, health care team members, patients and support systems
  • Effective communication skills
  • Proficient in Microsoft Office
  • Customer and patient focused
  • Medical terminology/background a plus!
  • Area of Interest: Registration and Scheduling;
  • FTE/Hours per pay period: 1.0;
  • Department: Internal Med - North Crossing;
  • Shift: Monday-Friday 8-5;
  • Job ID: 123492;
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