Staff Content Designer

UX at Udemy

Udemy’s UX team is a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We all work side-by-side with designers, researchers, product managers, and business stakeholders to collaboratively build world-class product experiences across all screens and devices for our diverse, global community. Our design culture supports a strong customer-first mentality, professional growth, and setting ambitious goals for our work - and we celebrate hitting our goals together!

About this role

As a founding member of Udemy’s Content Design team, you’ll be empowered to build key partnerships across our product team and establish best practices for using written content to enhance our product experience. Initially you’ll focus with teams dedicated to our global learner experience, building engaging subscription products that help learners achieve their professional goals at home and at work. You will ensure our products are clear, concise, and supportive to our global students, instructors, and business partners. You will work regularly with other writers at Udemy to infuse our products with Udemy’s brand and ensure close alignment with Product Marketing, building and maintaining a cohesive voice throughout the Udemy experience.

Here’s what you will do

• Use copy and content design to draw learners into the Udemy experience, set expectations, and remove barriers and cognitive roadblocks.
• Work closely with the product and UX teams to develop customer centric positioning and narratives throughout the product development process.
• Write clear and concise content across multiple touch points (such as product names, navigational elements, micro-copy, emails, and notifications).

• Help apply and maintain consistent voice and tone throughout Udemy’s learner experiences.

• Ensure voice and content consistency with marketing, brand, content marketing, and customer support.

• Identify opportunities for impactful A/B copy tests and participate in user interviews.
• Be a crucial part of cross-functional teams with designers, user researchers, engineers, product managers, and marketing team members.
• Develop content frameworks and best practices to help support designers and product managers in creating effective written content for their projects.

We’re excited to have you because you have

• 5+ years of writing experience - ideally including global audiences

• Experience as a content designer, content strategist, or UX writer - ideally at a consumer tech company

• Proven ability to work successfully with product design, brand, and product management partners

• Portfolio showcasing excellent writing and editing skills
• Ability to partner with multiple teams on multiple projects simultaneously
• Eagerness to join a UX team that is excited to change lives around the world through learning!

We’re excited to say that this is a fully remote role with eligibility to work anywhere in the United States. While you will get together with your team on a semi-regular basis (monthly or quarterly, depending on the team), we want you to thrive wherever you work best!

We understand that not everyone will match the above qualifications 100%. If your background isn’t perfectly aligned but you feel you would be a great addition to the team, we’d love to hear from you.

About Udemy

At Udemy, we’re all about improving lives through the power of learning. We are a leading global learning company and one of the world’s largest education platforms with more than 54 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. Talented people are everywhere, but opportunities can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by empowering our learners, our instructors, and businesses around the world.

We are proud to be recognized for our world-class employee experience. Learn more about our Great Place to Work certification here and find out what it's like to work at Udemy on our blog.

Udemy is headquartered in San Francisco with global offices in the US, Turkey, Ireland, Australia, India, and Brazil. Learn more on our company page.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We will consider for employment qualified applicants with arrest and conviction records.

Udemy Benefits:

• Eligibility: Regular, full-time employees are eligible for Udemy’s benefit programs.

• Health Plans: Medical, dental, and vision coverage (100% coverage for employee-only).

• HSA/FSA/Commuter: Pre-tax savings/spending plans available; generous HSA employer contributions for those enrolled in the HDHP medical plan.
• Life/Disability: Employer-paid life insurance (supplemental available), in addition to short-term and long-term disability.
• Retirement: Access to 401(k) with annual employer contribution.
• Wellbeing: Corporate memberships for meditation and mindfulness, therapy and coaching, financial planning, primary care, tele-health, health advocacy, parent/newborn support, and employee discounts.
• Education: Free access to the entire course library on the Udemy and Udemy for Business platforms; annual stipend for external learning beginning at six months of employment.
• Charitable Matching Program: Employer match of monetary contributions to eligible nonprofits and charities that carry a 501(c)(3) tax status.
• Vacation: 15 days per year of Paid Time Off for hourly; flexible Discretionary Time Off for salaried.
• Parental Leave: 8 weeks of leave at 100% pay for parents who take time off from work following the date of birth, adoption, or foster placement beginning at six months of employment; this amount is in addition to pregnancy-disability benefits at 100% pay, if applicable.
• Holidays: 11 paid holidays throughout the year