Field Service Technician - Remote in Idaho or Illinois
Valmont Industries
Remote
field service
technician
remote
technical
remote
dealer
travel
training
troubleshooting
field service
sales
driver’s license
people
February 10, 2023
Valmont Industries
American Falls, ID
Remote Office Remote Office Idaho 99999
Why Valmont
We’re Here to Move the World Forward.
Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.
Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today . We are the modern workforce . Are you ready to move the world forward? Apply now.
This role is open to work remotely in Idaho or Illinois.
Essential Functions
Support the development and implementation of new product rollout plans that the Service groups will need for training
Answer dealer/customer questions regarding installation, troubleshooting and platform navigation
Determine the nature of the call and determine the best path to resolution; either problem resolution or escalate to Field Service Engineer
Program modems and maintain database of devices
Create return merchandise authorization (RMA)s and document warranty claims
Assist customers inquiries about products and services during high call volume
Prepares product and/or service reports by collecting and analyzing call data
In conjunction with Valley service staff, plan and present for technical products suite at Valley Service Schools
In Field Dealer/Grower visits as necessary
Provide tech training to dealers, Valley Territory Managers, and Technical Sales Staff
Assist with equipment in-field troubleshooting
Assist with equipment installation when Dealer capacity is not available
This position reports to a Manager, Director, or VP of Technical Sales and works under the guidance of the Field Service Engineers
This role requires up to (50%) travel, including overnight stays
Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
If you have a disability and require any assistance in filling out the application for employment email [email protected].
Other Important Details about the Role:
Must have the ability and personality to calmly deal with and de-escalate tense situations in the field and on the phone
Effectively communicate technical solutions, ideas, and questions
Must be flexible for overnight travel on short notice; mostly domestic, sometimes international
Must see things through to completion
Be a self-starter and able to work without immediate supervision
Required Qualifications:
Associates Degree with 5+ years relevant experience or 7+ years of relevant experience
The ability to solve problems and make decisions effectively
Valid U.S. driver’s license, passport and ability to travel
A strong working knowledge of Goggle Workspace Suite, and software systems in general
Desired Qualifications:
Bachelor’s degree with 3+ years relevant experience
Farm background
Previous experience in Ag Irrigation service
Previous experience in Precision Ag Industry
Certified Electrician
Passion and integrity with the drive to excel and deliver exceptional results
Strong working knowledge of communications, electronic and telemetry systems
Why Valmont
We’re Here to Move the World Forward.
Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.
Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today . We are the modern workforce . Are you ready to move the world forward? Apply now.
This role is open to work remotely in Idaho or Illinois.
Essential Functions
Support the development and implementation of new product rollout plans that the Service groups will need for training
Answer dealer/customer questions regarding installation, troubleshooting and platform navigation
Determine the nature of the call and determine the best path to resolution; either problem resolution or escalate to Field Service Engineer
Program modems and maintain database of devices
Create return merchandise authorization (RMA)s and document warranty claims
Assist customers inquiries about products and services during high call volume
Prepares product and/or service reports by collecting and analyzing call data
In conjunction with Valley service staff, plan and present for technical products suite at Valley Service Schools
In Field Dealer/Grower visits as necessary
Provide tech training to dealers, Valley Territory Managers, and Technical Sales Staff
Assist with equipment in-field troubleshooting
Assist with equipment installation when Dealer capacity is not available
This position reports to a Manager, Director, or VP of Technical Sales and works under the guidance of the Field Service Engineers
This role requires up to (50%) travel, including overnight stays
Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
If you have a disability and require any assistance in filling out the application for employment email [email protected].
Other Important Details about the Role:
Must have the ability and personality to calmly deal with and de-escalate tense situations in the field and on the phone
Effectively communicate technical solutions, ideas, and questions
Must be flexible for overnight travel on short notice; mostly domestic, sometimes international
Must see things through to completion
Be a self-starter and able to work without immediate supervision
Required Qualifications:
Associates Degree with 5+ years relevant experience or 7+ years of relevant experience
The ability to solve problems and make decisions effectively
Valid U.S. driver’s license, passport and ability to travel
A strong working knowledge of Goggle Workspace Suite, and software systems in general
Desired Qualifications:
Bachelor’s degree with 3+ years relevant experience
Farm background
Previous experience in Ag Irrigation service
Previous experience in Precision Ag Industry
Certified Electrician
Passion and integrity with the drive to excel and deliver exceptional results
Strong working knowledge of communications, electronic and telemetry systems
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