UX Researcher

Front end Hartford, CT
ux research ux user research tools design ux research team delivery analytics communication management written
March 13, 2023
Front end
Hartford, CT
FULL_TIME

Experiences Required for This Role

UX Research – At least 3 years of experience and use cases with the following:

  • Conduct primary and secondary user research
  • Conduct and evaluate quantitative and qualitative research
  • Perform market and ethnographic research
  • Work closely with cross-functional teams to identify and evaluate research topics
  • Plan and implement user research strategies and methodologies
  • Advocate research findings to diverse audiences through written and oral presentations
  • Mentor and coach junior UX researchers on the team
  • Perform usability studies with consumers
  • Ask questions, gather data, and analyze data
  • Use a diverse set of UX research tools

User Acceptance Testing – At least 3 years of experience and use cases with the following:

  • Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs
  • Helping to discover problems while the service is being developed, not once it is live
  • Checking the operating environment to make sure test results are valid
  • Helping increase user and agency confidence in future service or product delivery
  • Helping reduce the risk of reputational damage
  • Recruiting and leading testing groups
  • Running research sessions with users
  • Understanding accessibility issues and engage with team to build with equality

Digital Platforms, Tools, & Discipline – At least 3 years of experience and use cases with the following:

  • Working with enterprise scale digital platforms and products
  • Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS Teams, Confluence

Performance in Complex Situations – At least 3 years of experience and user cases with the following:

  • Communication and collaboration with state-wide partners
  • Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
  • Comfort in blazing a path through an ambiguous work environment
  • Judgement fitting to the ever-changing environment
  • Government-specific task management

Knowledge, Skills and Ability

UX Research & Testing

  • Ability to share research results quickly and effectively
  • Ability to perform all research-related tasks including research, planning, evaluating, and iteration
  • Ability to formulate specific, answerable, and practical questions
  • Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
  • Experience with remote testing tools
  • A strong desire for creative problem-solving with a positive attitude
  • Excellent time-management skills
  • Knowledge of best practices for user experience research and testing
  • Willingness to participate ethnographic research and interviews

Performance in Complex Situations

  • Ability to distill complex concepts into simple ideas
  • Exceptional verbal and written communication skills
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Comfort in blazing a path through an ambiguous work environment
  • Prioritization, organization, and triage in an independent environment
  • Understanding of the Agile development process

Team Player

  • Supporting teammates’ skills and behaviors development and delivery
  • Communication and collaboration with state-wide partners
  • Creative and analytical thinking with strong problem-solving skills
  • Judgement in dealing effectively and diplomatically with government staff
  • Ability to maintain strict confidentiality

Preferred Skills & Qualifications

Other Desirable Skills

  • A bachelor’s degree or higher in graphic design, marketing, communications, or related field
  • 2 years professional experience in design, communications, management, or testing
  • 1 year of user-centered design
  • 1 year of user research and analytics

Job Type: Contract

Salary: $60.00 - $65.00 per hour

Schedule:

  • 8 hour shift

Application Question(s):

  • Please share your email address and best time to speak?

Experience:

  • UX: 5 years (Preferred)
  • UAT: 4 years (Preferred)
  • Jira: 3 years (Preferred)
  • Confluence: 3 years (Preferred)
  • design: 3 years (Preferred)
  • Git: 3 years (Preferred)
  • user-centered: 1 year (Preferred)
  • User research: 1 year (Preferred)
  • Analytics: 1 year (Preferred)

Work Location: One location


Report this job

Similar jobs near me

Related articles