Principal Delivery Manager - CDH - Remote

Mayo Clinic Remote
delivery delivery manager manager cdh remote delivery team clinic management scrum digital engineering cdh
January 22, 2023
Mayo Clinic
Rochester, Minnesota

Leads and builds comprehensive Delivery Management function and team in support of portfolio(s) that are aligned against the CDH vision, product needs, and overarching Mayo Clinic digital strategy and priorities. Responsible for driving the timely delivery of digital products and software on behalf of the business owner and product and engineering/IT teams across entire Product or Platform organization. Ensures team performance and adherence to enterprise methods for requirements gathering, validation, maintenance, tracking. Partners with Sr. Director, Director and other Principal level roles in Product Management to create and foster best practices to ensure team processes are in place, works with product managers to define and maintain product roadmaps, and manages resource allocation and forecasting to deliver projects. Collaborates with other Principal level roles assigned to portfolio(s) to ensure team is driving product delivery through financial, development and resource management. Identifies and manages dependencies between teams and between products, platforms, and operations at the enterprise level. Reports on comprehensive product progress and resolves or escalates risks and issues to Sr. Director, Director and as needed CDH executive leadership. Leader in Agile product life-cycle management. Develops tool set, frameworks, and best practices to ensure delivery management team is a critical enabler for product and platform teams. Stays on the pulse of CDH's product and/or platform architecture needs to proactively identify and alleviate bottlenecks in organizational progress and ability to hit critical deadlines. Co-leads Delivery Management Chapter to develop, promote and evolve soft and hard skills to identify and mitigate risk throughout the product lifecycle. Actively supports culture of empowered teams. Actively builds, retains, coaches, mentors Delivery colleagues and Scrum team members. Creates frameworks, guidelines, and best practices to ensure best in class and consistent application in delivery management methodologies. Partners closely with organization-wide IT and Engineering leadership to support enterprise coordination efforts and priorities. Builds close relationships with priority internal and external partners to ensure delivery management team is able to maximize their support and impact. Ensure delivery of high-value products in alignment with business goals and user experience optimization. Leads daily Scrum ceremony, advocates for iterative design, build, test of end-user solutions based on pain points, requirements, change request and strives to make product technology and workflows easy to use. Collaborates on and/or co-leads with Product Manager in backlog grooming, roadmap definition, sprint backlog grooming, end of sprint demos and retrospectives. Produces and socializes scrum metrics - velocity, capacity and burn down charts.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.

Schedule Details

Typically Monday through Friday, 8:30am to 5:30pm Central; Occasional work outside normal hours to meet business need. 100% remote role, the employee can live anywhere in the U.S.

Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Additional Qualifications

Ideal candidate will have experience in coaching others and in running Kanban and Scrum teams.

Manage initiatives across several development teams (external & internal) with multiple matrixed stakeholder groups within a complex multi-layered governance structure. Work has high to very high-risk interdependencies and may have major costs associated. Able to work across multiple products, managing complex initiatives, along with ongoing releases and new product development. Able to build a release process and framework which relies on Agile principles and engineering CI/CD best practices. Serves as the "go-to" digital product delivery expert for assigned product(s) and or portfolio(s) within Mayo Clinic. Demonstrated leadership in and drives best practices to support best in class delivery for product discovery and development operations. Expert leveraging Agile product methodologies. Able to effectively communicate/ translate overarching CDH product and/or platform vision, strategy and design amongst product, engineering/IT, UX/UI, Operations teams and other senior leaders in the organization. Drives team efforts to understand new and emerging digital technologies and health care products and adapts work processes to reflect changes in design, build and delivery approaches. Provides hands-on guidance for team as needed to creatively problem-solves to remove obstacles to enable digital product delivery (on-time, within budget, and fulfilling documented requirements). Demonstrated expertise in technical knowledge and possesses demonstrated leadership working with engineering/IT teams. Ability to build and maintain strong working relationships at multiple levels of the organization. Effective (or Strong) communicator (written & verbal) with active listening skills. Ability to facilitate small group/team discussions. Professional and reflects Mayo Clinic values and beliefs. Strong planning & organizational skills. Proactive and able to navigate conflict and help find resolution. Problem solver with ability to maintain a keen attention to detail and manage multiple initiatives. Strong familiarity with Scrum - Certified Scrum Master (CSM), Advanced Certified Scrum Master (ACSM), PMI Agile Certified Practitioner, or Certified Scrum Professional (CSP) preferred. Proven experience in product management for life sciences, health payor, or regulated industries (e.g., commodities, banking, information managed systems for digital education, government and or non-profit) experience preferred.

Site Description

Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Why Mayo Clinic?

Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you'll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

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