REMOTE Customer Service Representative

PharmaCentra of Americus, GA is looking to hire a full-time Remote Customer Service Representative to communicate effectively with patients and health care providers. This work-from-home contact center position enjoys DailyPay, flexible schedules, and a work-from-home environment. After 90 days of employment, Full-time employees also have access to group benefits, including medical, dental, vision, short-term disability, long-term disability, and life insurance. If you have customer service or call center experience, please read on about this great opportunity in the medical field!ABOUT PHARMACENTRA LLCFounded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and health care providers. With offices in both the United States and Canada, we serve as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. We work hard to ensure that every interaction made on behalf of our clients is a positive interaction.Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles.A DAY IN THE LIFE OF A FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVEAs a Remote Customer Service Representative, you are on the front lines of what we do for the health care community. You work with various people on behalf of our clients, such as health care providers, patients, pharmacists, and medical office personnel. Trained on multiple client programs, you transition between various ones throughout your day. You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for. Whether participating in a clinical trial or trying to locate a pharmacy that has a new drug, you understand that it can be stressful and always show the utmost empathy.You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available. In any case, you know how to make sure that clients always know that they are in good hands and you truly care. With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients. You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients!QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVEHigh school diploma or equivalentOne year of customer service or call center experience is requiredAbility to pronounce and display a working knowledge of basic medical termsAbility to work in a quiet and private work-from-home environment where high-speed internet is maintainedComputer skills with a working knowledge of Microsoft Windows / OfficeAbility to pass a background checkExcellent customer service skillsBilingual skills in Spanish are preferred. Medical field experience would be a plus! Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position!FULL-TIME CONTACT CENTER WORK SCHEDULEFull-time employees can expect to work 38-40 hours per week; At least one weekend day is required. This is a work-from-home call center position.NOW ACCEPTING APPLICATIONS FROM: AL, GA, IN, NC, SC, TN, OK, MSREADY TO JOIN OUR TEAM?We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!