Remote Customer Support Agent

Why Sitel Group

At Sitel Group we deliver leading CX solutions to global insurance clients that offer their consumers an array of products including to answer all questions and/or concerns regarding products or service.

This is a great opportunity for you to learn, lead, and grow. We invest in our people, our new associates have an opportunity to focus on what matters most; their career growth. Grow with us All our calls are inbound calls only- no cold calling.

At Sitel, our talent is our strategic differentiator. By bringing a diversity of perspectives through our people and ideas, we create an environment of support and learning where all of our differences are valued. Sitel is proud to be an Equal Opportunity workplace.

Be sure to look for an email from [email protected] for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you
*With your job application, you may see some communications come from Sitel Group as well as SYKES.

About The Benefits
100% Paid Professional Training
Health Benefits

• Medical
• Dental
• Vision
• Employee Assistance Program (EAP)

401K retirement plan with company match
Employee discounts
Referral bonuses
SitelFit wellness program
Educational benefits
Internal Mobility (84% of our managers are promoted within)

Requirements

• Flexibility to needs of business
• Must have High School Diploma or GED Equivalent
• 18 years of age
• 25 wpm typing
• Bring Your Own Device to include (some positions)
• Computer (Windows 10, 4 Gigs RAM, Processor 1.5 Ghz minimum)
• Stand Alone Monitor (19 inch)
• Hardwired internet connection (no satellite or wireless) Required Internet Speed is 5.0 Mbps Down/ 3.0 Mbps Up
• A Working Phone Line (Home Phone or Mobile)
• Home office must be noise/distraction free environment
• Desk and an ergonomic chair

Skill, Knowledge and Abilities

• Effective verbal and written communication skills
• Exceptional customer service background
• Interacting effectively with variety customers
• Passion to independently meet and exceed goals
• Ready to help and provide a memorable and delightful experience

Your Impact at Sitel Group

We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.

As a trusted global employer, we'll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying*, you'll complete our video interview where we'll get to know each other better. Be sure to look for an email from [email protected] for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you

Mission

Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

Engagement, we believe, is a direct outcome of the empathy created when teams - invested in the delivery of your brand promise - work with a deep understanding of your customers and their unique needs. By bringing people, data and technology together, we create compelling experiences for your customers in the moments that matter.

EEO

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Commitment to Ethics and Equal Employment Opportunity: Sitel Group, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Sitel Group is proud to be an equal employment opportunity employer. Sitel Groups is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Remote Customer Support AgentRequiredPreferredJob Industries

• Customer Service