Network Support Engineer

Title:Network Support Engineer
Location: St Paul Minnesota - Hybrid Position

JOB DESCRIPTION
Vaccination Policy:
New hire workers, regardless of work location or job responsibilities, must be vaccinated before beginning employment; exceptions considered for medical or religious reasons provided alternative reasonable accommodations do not create an undue hardship on the business.

Position Summary:
You will be responsible for contributing to the design, engineering, implementation, and support of the company s enterprise network/cloud services. This includes delivering secure network solutions to our associates to enable business operations spanning office locations across the Client States and Canada.

Responsibilities include but not limited to:

• Design
• Independently perform moderately difficult assignments in the design, detailed configuration, integration, and support of existing and future technologies within assigned technical area of expertise.
• Responsible for planning, designing, reviewing, and approving robust, stable, scalable, and manageable designs.
• Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for technology deployments and upgrades.
• Delivery & Documentation
• Create and maintain detailed design documents, diagrams, engineering specifications, configurations, technical implementation plans, models, troubleshooting and support guides, systems metrics, and overall project information (including key deliverables).
• Responsible for the technical correctness and completeness of engineering designs, implementations, transitions to Operations for support and related artifacts.
• Ensure that build activities are completed per engineering diagrams and in alignment with architecture and security standards.
• Leadership & Partnerships
• Manage effective relationships and work in partnership with leadership, team members, vendors, and contractors to deliver robust technical solutions that are stable, secure, scalable and manageable.
• Provide technical subject matter expertise in designing and implementing stable, secure and manageable solutions
• Mentor, coach and contribute to the development of peers and other team members as appropriate
• Project Support
• Utilize performance data and historical metrics to effectively: plan for growth needs; plan upgrades, migrations, optimizations and new implementations; identify and resolve efficiency issues; and improve overall functionality.
• Analysis & Problem Solving
• Recommend, deploy and document design strategies and solutions for software/hardware/network engineering problems, based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.
• Processes, Standards & Best Practices
• Participate and provide input into the continual refinement of processes, policies and best practices to ensure optimal availability/stability, performance, security and supportability of technologies.
• Continuous Learning
• Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business.
• Monitor system resource availability, allocation, and utilization.
• Performance tuning, optimization, and troubleshooting.
• Support (24x7), develop and maintain written standards and policies, network diagrams, technology lifecycle from deployment to retirement.

Required Experience:

• Bachelor s degree in Computer Science, Engineering or related field; or equivalent work experience.
• 3+ years of relevant experience.
• 2+ years of experience and proven engineering expertise within subject matter domain.
• Strong analytical and customer service abilities required.
• Ability to communicate and articulate technical information across various organizational levels.
• Strong thought leadership abilities and a highly innovative problem solver
• High reasoning aptitude and ability to quickly understand a complex operating environment.
• Highly motivated, continual learner, and the ability to work independently as well as part of a project team.
• Solid analytical, problem solving and collaborative skills.
• BGP, SNMP, Sys logging, SSH
• Palo Alto VPN

Desired Experience:

• Familiarity with any of the following: software defined networking (SDN),
• 3rd party hosted and virtual (Azure, AWS, etc.) data center,
• CenturyLink DDoS, WAF and CDN,
• SDWAN
• IPS/IDS (Palo Alto)
• Palo alto firewalls, Prisma Access,
• Clear pass or Client,
• Network performance engineering
• Monitoring/alerting and event management, disaster recovery, inventory management, automation/orchestration using tools or scripting (NetMRI, Tufin, Ansible, Python).
• Experience with network technology in a colo/multi-cloud environment.
• CCNA
• Strong experience implementing SD-WAN technologies (We are implementing a full Merkai stack (not just wireless)

Start Date - End Date:

Jun 20, 2022 - Jun 2, 2023