Scheduler (Health Care)

At Montebello Home Care, we strive to create a culture of trust, integrity, and professionalism to greatly impact those we work with and those we care for. We know that our business is only as good as the people we hire. We are motivated in making other people's lives better and want to hire individuals who are willing to do the same. We are a close-knit team and we rely on each other to ensure our clients receive the highest level of home care possible. We only hire committed, professional individuals who love working with the elderly. We do that because we want to make a positive impact on the lives of those we care for. We expect this same level of passion from every team member. Only apply if you can live by our high standards and want to be challenged daily. Please DO NOT apply if your main purpose is to find a job that will get you by in the short term. If this is you, applying here will only waste your time and ours. However, if your purpose is to find a career that will help satisfy your desire to serve others, we would love to visit with you. Some attributes we feel are important are Honesty, Dependability, Respectfulness, Passion, Motivated, Effective at Communicating, and an upbeat attitude.

Montebello Home Care has received the following awards this year:

• The Best of Home Care Provider of Choice Award is given to home care providers who receive the highest satisfaction scores from their current clients, based on live phone interviews conducted by Home Care Pulse, an independent firm that measures customer experience.
  

• The Best of Home Care Employer of Choice Award is given to home care providers who receive the highest satisfaction scores from their current caregivers.
  

• And the title of Leader in Excellence is awarded to a select few home care providers who set the highest standard, receiving the highest client and caregiver satisfaction scores in all categories.
  
  

Our Core Values are as follows:

1. We are Client Focused

2. We believe Attitude is everything

3. We are Big Hearted

4. We are Professional

5. We Exceed Expectations

6. We are Team Oriented

7. We have a Fun Atmosphere

Scheduler (HealthCare)

Job Summary: Coordinate the schedules of caregivers to produce maximum efficiency.

Qualifications and Experience:

• Must be at least 18 years old.
  

• High school diploma or GED acceptable.
  

• Must demonstrate competency through education, experience or approved by supervisor.
  
  

Competency/Skill Requirements:

Knowledgeable and able to demonstrate competency in personal care service. Oversee the schedule of employees and accountability of employees. Excellent written and verbal communication in English.

Position Physical Demands:

Walking, sitting, standing, lifting of items not expected to exceed 20 lbs in weight. Potential for extended time periods at a computer screen.

Key responsibilities and Duties:

The Scheduler (Health Care) will be responsible for:

• Receive and respond to incoming calls from clients, caregivers, and client referral sources with the highest level of customer service
  

• Scheduling caregiver services with our clients and their families to meet the plan of care or specific request for hours
  

• Find coverage for caregiver that call in or need schedule changes
  

• Promoting growth necessary to support company objectives
  

• Actively participates in weekly strategic planning meetings or company in-services
  

• Assist Program Supervisor and Administrator with overflow work load
  

• Demonstrating effective time and management skills
  

• Maintain the best relationship possible with other staff to promote high employee job satisfaction
  

• Ensure that the documentation of services provided is accurate and timely
  

• Participate in activities relevant to services furnished, including the development of qualifications and assignment of agency personnel;
  

• Ensure that a client's plan of care is executed as written
  

• Understand that if no one else is available to work a caregiver shift in home that the scheduling supervisor would be required to go.