Communications Advisor

Xerox Salt Lake City, Utah
communications advisor xerox communications management marketing delivery digital communication accommodation production service delivery financial
March 19, 2023
Xerox
Salt Lake City, Utah

Communications Advisor**General information****Country:** United States**Department:** Service Delivery**Date:** Monday, February 6, 2023**Working time:** Full-time**Ref#:** 20020415**Job Level:** Individual Contributor**Job Type:** Experienced**Job Field:** Service Delivery**Seniority Level:** Mid-Senior Level**Description & Requirements****About Xerox Holdings Corporation**For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we ve expanded into software and services to sustainably power today s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)**Purpose:**The role supports the customer in their understanding, choice, design, implementation and delivery of both print and digital communications with a particular emphasis on repeatable, targeted and personalized campaigns.The role also advises, facilitates, and project manages the fulfilment of tactical communications in partnership with the customer.The role leverages on-site, near-site and cloud based Xerox human and technical resources. This Xerox team collaboration is key to ensure job goal definition, work specification, execution and measurement required to drive consistent excellence aligned with the customer s multiple communication needs.The role holder works as part of the Xerox Service Delivery organization within a specific Xerox customer organization.+ Demonstrate understanding of customer's demand generation process, targets and opportunities.+ Understand the customer s business environment and drivers, by developing strong relationships with key team members in customer organization. (KPI: demonstrable knowledge of the sector and the customer's business)+ Advise and manage customers proactively and professionally, aiming to exceed their expectations wherever possible. (KPI: Customer Satisfaction)+ Promote digital transformation and productivity improvements for the customer's internal and external multichannel communications. (KPI: Business value for customer & enhanced margin)+ Ability to generate innovative ideas, challenge current thinking and achieve buy-in from customer stakeholders by articulating a strategy that links clients needs to solutions to drive effectiveness and efficiencies in their marketing value chain. (KPI: marketing campaign template effectiveness)+ Contribute to Same Account Revenue Growth (SARG), digital service transformation and business growth (KPI: Further profitable service revenue)+ Provide expertise in integrated print and digital communications optimization by partnering and negotiating with suppliers to ensure the best output at the best price (KPI: quality of output and commercial performance)+ Ensure that all aspects of the SLA are achieved and the appropriate management Information (MI) is delivered in line with these. (KPI: SLA achieved & high customer satisfaction)**Scope:**Ability to create and deliver repeatable marketing campaigns for the customer, while demonstrating strong leadership, project management and marketing expertise. Has to be trusted by the customer to deliver transformative implementational efficiencies totheir demand generation multichannel communications.+ Familiarity with the components of automated, targeted, personalized campaigns: the management of data, application of logic and engaging delivery of variable creative and their co-dependencies+ Strong marketing credibility with customers+ Proactive selling skills to identify, exploit and leverage efficient repeated marketing opportunities across all relevant customer departments+ Strong project management and communication [including written and presentations] skills+ Proven ability to influence decisions and raise issues with others in a way that builds trust and credibility+ Proven ability to build and maintain high level professional partnerships+ Proven teamwork and change management skills+ Understanding of print and digital communications and their practical application within self-contained, sales channel enabled, demand generation marketing campaigns.+ Understanding of template-driven systems efficiencies and appropriate use**Major Responsibilities:**+ Become the customer's trusted communications advisor: understand the customer's business goals and communication challenges in order to identify and deliver innovative, value-added solutions and to ensure the role becomes the primary, central source for trusted advice on repeatable marketing campaigns as well as document production and communication requirements across the customer business units.+ Optimize the business value delivered to the customer via the Xerox contracts and SLAs: meet or exceed agreed SLA measures for the customer and Xerox; rationalize and consolidate deliverables while identifying and developing opportunities for cost savings and process improvements; ensure the delivery of a cost effective product or communication technique, that is appropriate for the customers business requirements; maximize financial efficiencies (including tax VAT) for the customer and Xerox; educate customer on use of any shared online tools.+ Customer vertical sector communications expertise: an understanding of the sector requirements in relation to document output and quality; also frequency, content, production methods and competitive landscape defining the customer's digital communications.+ Manage expansion of the role across customer geographies and business units: support the management of events across multiple regions as appropriate utilizing a matrix management style approach; act internationally dealing with both suppliers and stakeholders (Xerox or Customer) across multiple regions where required.+ Ensure brand consistency and legal and regulatory requirements are met on all customer communications: manage document or chosen communication lifecycle/production from concept to delivery to meet customer requirements and corporate standards.+ Project Management: collate relevant management information; build and maintain external supplier relationships; support functions to re-engineer customer processes to yield improvements, using appropriate Agile techniques; manage budgets and look for opportunities for growth and development; work directly with customer document owners, advertising agencies and/or other internal and external creative/design groups to take advantage of available efficiencies; receive briefs from the customer and develop specifications for estimating to suppliers; control and maintain work trackers and reporting tools and undertake other administrative tasks related to the smooth running of the contract and financial governance; coordinate all billing processes.+ Ability to manage campaign goal definition and result analysis and iterative improvement, to the customer's satisfaction: focus on simple actionable measurement and timely expectation management.+ Maintain customer satisfaction: resolve queries and issues, manage root cause analysis and resolution for issue or escalation management; be an integrated part of the Xerox structure within the account._Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at_ _www.xerox.com_ _and explore our commitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity) People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.__© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.__\#LI-CM1__\#REMOTE_Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more atwww.xerox.comand explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversityPeople with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.


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