IT Tech Support

Job Description - IT Tech

Key responsibilities within the role:

· Serving as the first point of contact for IT support within the organization

· Installing, configuring and maintaining software and hardware components of computer and network systems

· Diagnosing and troubleshooting software and hardware issues

· Supporting people whenever they encounter challenges with computers and network devices

· Maintaining and updating technical documentation regularly

· Testing new hardware and software before full-scale installation

Experience Requirements

· 2+ years of Support Experience

· Bachelor's degree in Computer Science or related technical discipline

The successful candidate will possess the following skills:

· Be friendly and approachable with effective communication skills

· Have a genuine concern for quality, striving to do an excellent job, as an individual and a team member

· A passion for IT, ideally with a support experience

· The ability to multitask, prioritize jobs and be proactive

· Documentable knowledge of computer software and hardware

· Microsoft Office 365, Azure AD and Windows 10/11

· Microsoft Windows Server 2012/2016/2019

· Experience with RF scanners & Barcode printers

· Experience with Cisco Switches\Wireless AP’s

· On-call hours as needed

Relevant IT Certifications (preferred)

· Cisco Certified Network Associate (CCNA)

· CompTIA A+ Technician

· CompTIA Network+

· Certified Information Systems Security Professional (CISSP)

· Microsoft Certified Systems Engineer (MCSE)

Roles may change and salary may be negotiated based upon experience.

UC Group is an equal opportunity employer

UC Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. UC Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Type: Full-time

Pay: $52,390.00 - $57,599.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Bolingbrook, IL 60440: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Preferred)

Work Location: One location