IT Support Engineer

IT Support Engineer - Expertise Needed for Reliable Problem Resolution

The IT Support Engineer we are looking for is someone who is dedicated to the perfection of their craft, who is consistent and reliable, and someone who takes a systematic approach to everything they do. If you are the type that knows there is only one "right way" to get the job done (as it should be) and will hunt down the facts to get the job done right, then you are going to love this role. If you are looking to gain the experience necessary to achieve "expert-level" technical skills, then you have come to the right place.

The IT Support Engineer will enjoy an environment filled with other team players, ready to help provide the information you need to be successful. In this role, you will be bringing your analytical skills to the table in order to solve complex problems. Your casual and informative nature will be a breath of fresh air to our clients as you help them resolve their requests. Through building long-term relationships with your assigned clients, you will be working hand in hand with your team to create a harmonic relationship between Velo and your clients.

Velo is one of the fastest-growing managed service providers in the United States. As an INC 5000 company, and an MSP 501 winner for six consecutive years, opportunities at Velo abound. Located in Downtown Dallas in the beautiful Arts District, you will enjoy collaboration with this award-winning team. Walk out of our front door to Klyde Warren Park for lunch and brainstorming sessions or down the street to Berkley's Market for an afternoon coffee. Velo offers industry-leading compensation packages for industry-leading talent. As a managed service provider, we serve small and mid-sized companies as their outsourced IT and cybersecurity department. Our rapid growth allows us to bring on both new clients and team members every month, creating a very active and exciting work environment. Velo's leadership knows and understands the constitution of our culture and the inward service to each and every member of Team Velo is our competitive advantage. Our mission of "Built to Serve." means our leadership team is here to serve you and your family so you can effectively serve our clients and theirs.

We'll provide the clients, the culture, and the compensation - you just need to bring a positive attitude and your A game! If this role and Velo appeal to you, we would love to meet you so you can see for yourself.

Position Overview

• Highlights: Problem-Solver, Customer Service Expert, High-Performance Team, Structured Approach to Work, Detail Oriented Execution
• Job Type: Systems Administrator, Network Administrator, IT Support
• Work Hours: Full-time, in office
• Annual Compensation: $50,000 - $90,000 (commensurate on experience)
• Benefits: Comprehensive major medical, dental, vision, 3% retirement matching, Velo-paid certification, and training courses
• Location: Dallas, TX

Required Experience

• Strong IT fundamentals are a must… understanding of DNS, LAN/WAN architecture, Windows Server, and Microsoft 365 systems are all critical must-have skills.

• Strong understanding of Windows 10, Windows Server OS, and Active Directory/Azure AD will be required for success.

• Skills and certifications related to Cisco networking, Cisco VoIP, Microsoft 365 Administration, VMware, and Azure are highly favored!

Job Type: Full-time

Pay: $50,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call

Work Location: One location