Medical Scheduler (Bilingual English/Spanish Required)

Job Description

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  Answer calls promptly, politely, and professionally.
  
  


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  Obtain and enter accurate demographic information into UI Health System application
  
  


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  Accurately schedule and register patients for appointments utilizing UI Health System software
  
  


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  Accurately communicate appointment date, time, location and the providers name to the patient
  
  


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  Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
  
  


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  Escalate calls appropriately to Leadership and Triage Nurses
  
  


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  Maintain up-to date knowledge of UI Hospital and Health Science System policies and procedures as they apply
  
  


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  Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure
  
  


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  Performs other duties as assigned by Leadership.
  
  

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  High School diploma or equivalent required;
  
  


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  Bilingual in English/Spanish required;
  
  


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  Health Care and Customer Call Center experience preferred;
  
  


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  Ability to handle a call center environment;
  
  


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  Work efficiently, accurately and be able to multi-task;
  
  


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  Ability to exercise good judgment to handle calls appropriately
  
  


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  Must be able to navigate through multiple databases that are utilized though UI Healths software applications;
  
  


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  Must be able to type a minimum of 30 words per minute with 95% or greater accuracy;
  
  


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  Must have excellent interpersonal and communication skills both written and orally;
  
  


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  Proven ability to work as a member of a team is required;
  
  


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  Will be required to complete program update training, as warranted, and successfully implement that knowledge in day to day operations.
  
  


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  Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.