Technical Support Analyst
Insight Global
Hollywood, Florida
technical
technical support
technical support analyst
analyst
analyst
technical
cfo
help desk
mac
audio
technical support
technical support analyst
healthcare
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December 7, 2022
Insight Global
Hollywood, Florida
- Insight Global is seeking a Technical Support Analyst to join a large hospital/healthcare system based in South Florida.
- The Analyst will be responsible for working directly with C level executives (CEO, CNO, COO, CFO, etc.)
- to ensure their systems, applications and computers are working properly.
- Instead of a CFO for a hospital submitting a ticket to help desk, they will connect with their allocated Analyst directly.
- The Analyst will help with issues on their laptop, desktop, phone or Mac. They could help with issues booking a conference room, setting up video/audio for a large presentation, connection to internet, installation of software/application on a computer, or a report not generating correctly.
- The Analyst could work with the Executive's Assistant or team directly as well.
- The Analyst should be open to traveling to different MHS locations as needed with the Executive.
- Minimum Requirements- 5+ years of experience within IT- 3+ years of experience in a Tier 2 Service Desk/Help Desk position- Strong troubleshooting knowledge for phones, laptops (Mac and PC), printers, tablets- Experience with audio/visual technical and equipment support Desired Skills- Background supporting high level executives with a white glove experience (C-Suite for this role)- Open to traveling to different MHS locations (different hospital locations, corporate center)
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