Senior voip engineer

Position Summary

This position works under the Manager of Network Services with general supervision and guidance and within established goals and priorities set forth by the CIO, consistent with Information Technology Services goals.

This position has a focused responsibility with regards to the design, implementation, coordination, and management of the Voice-over-IP (VoIP) systems including unified messaging, presence, call center applications, and analog phone infrastructure.

This position will also work closely with the Network team, and ITS units to ensure consistent standards and best practices are followed for a reliable and secure wireless and wired campus network.

This position has responsibility for network services including installation and management of core and edge switching, monitor, secure, and test network components, manage devices which authenticates users, secure data, balance network loads, network management tools, troubleshooting network problems.

This position is responsible for managing and proactively resolve VoIP and networking tickets routed to themselves and assist team members with their tickets as appropriate.

Required Qualifications

• 2-year Associate’s degree in computer science, networking, IT, or related field. Degree requirements may be waived with demonstrative work experience in the IS computer / networking / VoIP field equivalent to 5-10 years of on-the-job experience.


• Knowledge and understanding of network protocols, and bandwidth.


• Experience with VoIP and call center solutions.


• Experience with networking switches and monitoring and testing tools associated with large and complex LAN / WAN networks.


• Experience with design, configuration, and best practice for firewalls, VLANs, network monitoring, and security.


• Experience or knowledge of fiber types and appropriate application.


• Experience with best practice network design, security, and intrusion detection.


• Exceptional oral and written communications and the ability to effectively in a diverse team environment.


• Excellent organizational skills and the ability to multi-task on a number of complex problems.

Preferred Qualifications

• 4-year BS / BA degree in computer science, networking, IT, or related field.


• Cisco certification CCNA or higher a plus.

Working conditions and environment

• Travel as needed for training opportunities.


• Some evening and weekend work is required.

Miscellaneous Information

INFORMATION ABOUT YOUR POTENTIAL BENEFITS

You may potentially be eligible for benefits that could add an additional 40%+ to the overall financial package from the university.

Highlights include :

• excellent flexible health insurance with low co-pays and good coverage.


• paid holidays and sick days.


• sick leave may be converted at retirement to pay for health insurance post-work at UWL.


• after 5 years of employment, you become vested in our retirement system which ensures income post-career.


• benefits at UWL are highly competitive with local industry and some of the strongest in state and nation.



Last updated : 2022-10-21