LEARNING & DEVELOPMENT PROGRAM MANAGER

About The Company

Utah Retirement Systems provides financially sound retirement and 401(k)/457 investment benefits, as well as comprehensive health and dental, disability, and life insurance benefits to active and retired Utah public employees and their beneficiaries.

Job Description

POSITION SUMMARY

The Learning and Development (L&D) Program Manager will assist in fostering a culture of continuous learning and development through developing training curriculum, testing, training policies, and procedures. The L&D Program Manager must have a passion for educating others and learning; have a good grasp of different learning styles and generational learning patterns; conducts training in areas such as management skills, process and procedures, soft skills, and continuous improvement, etc. Identifies the educational needs for all levels within the organization; develops and recommends additions and/or revisions to new or existing training and supplemental materials.

ESSENTIAL JOB FUNCTIONS AND DUTIES:

Required Experience

Education and Experience

Bachelor’s degree in Education, Communication, Human Resources, Organizational Development or related field and five (5) years of coaching, training development, and/or LMS administration experience; or an equivalent combination of education and experience.

The following certifications are preferred:

• HRCI


• SHRM


• Certified Professional in Learning and Performance (CPLP)


• Certified Professional in Training Management (CPTM) 

Knowledge, Skills, and Abilities

This list contains knowledge, skills, and abilities that are typically associated with the job. It is not all-inclusive and may vary from position to position:

 Required technical skills include the working knowledge and ability of:

• Microsoft Office Suite.


• Developing status reports and PowerPoint presentations.


• Learning Management Systems.

Required mathematical skills include working knowledge of:

• Addition, subtraction, multiplication, and division in all units of measurement, using whole numbers, common fractions, and decimals.


• Calculate figures and amounts.

 Must possess excellent communication skills:

• Excellent written and verbal communication skills with the ability to collaborate and interact with others and communicate technical concepts.


• Must be able to interact and communicate with individuals at all levels of the organization.


• Interpersonal skills including mentoring, coaching, collaborating, and team building.


• Strong communicator skilled at stakeholder management (setting and managing expectations).


• Adept at negotiating and able to resolve conflict and adapt to different approaches using a variety of tactics.


• Strong facilitation skills.


• Writing Request for Proposals (RFP’s) and other proposals.


• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulation.


• Write reports, business correspondence, and procedure manuals.


• Effectively present information and respond to questions from groups of employees.

Must have the ability to:

• Persuade, encourage, and motivate.


• Follow written and verbal instructions.


• Have strong organizational skills.


• Have attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.


• Evaluate feedback to determine how to improve training programs.


• Work in a fast-paced environment and demonstrate ability to multitask competing responsibilities and demands.


• Be a creative problem solver that is solution-oriented, focused, and attentive to needs.


• Demonstrate understanding of instructional design methodologies.


• Use knowledge and understanding of business needs to develop training programs to meet the needs of the various departments.


• Build and maintain high level of trust and confidence.


• Be flexible to adapt to changing circumstances and priorities.


• Use analytical and creative problem-solving skills. 


• Prioritize work.


• Perform within deadlines.


• Work well in a team environment as well as independently.


• Follow through with assignments.

The incumbent must always demonstrate judgment, high integrity, and personal values consistent with the values of URS.

Work Environment

Incumbent performs in a typical office setting with appropriate climate controls. Tasks require a variety of physical activities which do not generally involve muscular strain, but do require activities related to walking, standing, stooping, sitting, reaching, talking, hearing and seeing. Common eye, hand, finger dexterity required to perform essential functions.

Position requires occasional travel for office business. Individual must be physically capable of safely operating a vehicle, possess a valid driver’s license and have an acceptable driving record based upon data provided by a current Department of Motor Vehicle Record (MVR).