Level 3 Senior Technical Support Engineer
Foxit Software
Remote
senior
technical
technical support
engineer
software
pdf
technical
troubleshooting
tools
c#
c++
enterprise
management
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December 10, 2022
Foxit Software
Fremont, California
FULL_TIME
Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia. For more information, please visit https://www.foxit.com.
Qualifications
- 4 + years of high-level support experience in a fast-paced, enterprise, mission-based software environment
- Core skills/competencies include Technical Prowess, Relationship Management, Data Analysis, Problem Solving, and overall Technical Curiosity
- Proficient in API workflows and SQL, along with web standards like HTML, CSS, and JavaScript.
- Knowledgeable of PDF functionality and applications. Familiar with MacOS, Linux and Windows Operating Systems.
- Advanced understanding of server deployments such as Intune, Ivanti. SCCM
- Knowledge in Printer troubleshooting in server environments including RDS/ Citrix
- 3+ year C++/C# programming experience. Experienced with troubleshooting in C++/C# with Visual Studio. Proficient in Visual programing for Windows.
- Ability to deliver high level customer service with integrity and professionalism
- Excellent organizational skills: ability to prioritize, manage, multi-task and execute projects multi-functionally
- Superior communications skills (presentation, written, and verbal) to effectively interact with all levels of professional staff
- Ability to explain complex products and features simply
- Excellent technical troubleshooting and problem-solving skills using both browser developer tools and in-house tools
- Ability to navigate challenging situations in a professional manner
#LI-Remote #LI-Hybrid
Responsibilities:
As a Sr. Technical Support Engineer, you will service as the primary contact for CSVIP customers aiding with customer outstanding issues
Assist in covering our larger non enterprise customer base by assisting with the primary queues
Successfully support Foxit software products, being an innovative problem solver who is passionate about customer success, troubleshooting and helping others, providing premium service with excellent communication skills
Direct responsibility of CSVIP accounts and assigned tickets
Deliver exceptional customer experiences to eliminate, prevent, and workaround product roadblocks
Document all customer interactions in ticketing system
Partner with the Development and Product Management teams to prioritize and track addressing of complex customer issues
Create Documentation of product knowledge, internal and customer-facing
Collaborate with other Support Representatives covering Foxit solutions
Foxit Software Inc. participates in E-Verify in GA and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
The role description doesn't fit 100%? But you have the feeling that Foxit could give your career a boost? Let's talk anyway and tell us your story! We are still growing, and some job profiles are not written yet!
Foxit is a progressive, open-minded meritocracy. What you’re capable of matters, the rest doesn’t. (We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.)
Foxit Software Inc. participates in E-Verify in GA and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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