Technical support engineer

Ekinops Derwood, Maryland
technical technical support engineer technical sales technical support dwdm ethernet telecom test support services manager sales support
January 21, 2023
Ekinops
Derwood, Maryland
FULL_TIME

Job Description


Ekinops provides pre and post sales technical support services to its customers.


You are reporting to the US Technical Support Manager


Pre-sales and Post-sales support Responsibilities



  • Lab and field trials at Ekinops premises and / or at customer facilities.

  • Write test plans and ensure their execution with the customer

  • Write and support methods of procedures.

  • Supporting Customers and / or Contractors installations, commissioning and acceptance testing of Ekinops DWDM networks.

  • Provide formal and hands on training to customers on Ekinops transport products (transport platform and network management)

  • Provide technical customer support by mail, phone or Ekinops web site incl 24 / 7 coverage.

  • Register support requests in Ekinops support trouble ticketing tool and ensure follow-up until ticket closure

  • Open RMAs and ensure RMAs follow-up


Skill of the applicant


Education


Engineer with a specialty in OTN optical networks


Main knowledge



  • At least 5 years of Ethernet and / or OTN circuit design, provisioning, or engineering experience

  • Experience in a carrier or ISP environment

  • Experience with dark fiber, SONET, DWDM, IP, and switched Ethernet

  • Strong knowledge of OTN standard


  • Knowledge of Netconf.

  • Trouble shooting skills.

  • Experience in Test and Measurement equipment for DWDM and Ethernet (Optical Spectrum Analyzer, OTDR, protocol testers, )

  • Strong MS Office skills


Experience


10 year of experience in the Telecom industry among which at least 2 to 5 years of experience integrating / Validating OTN products, or deploying OTN products, or providing technical support with a telecom manufacturer or with a telecom operator.


An experience as a trainer is a plus


Particular abilities



  • Clear and effective communication skills

  • Ability to drive several tasks in parallel

  • Experience in customer relation

  • Ability to work independently and make decisions

  • Ability to give oral presentations in English

  • Position subject to travels in North America (50% of time)

  • Last updated : 2022-11-07


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