Senior Technical Support Engineer
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Job Description
- Prepare and deliver high-quality product training to customers; including web training, TC classroom or customer-site training
- Compose training materials
- Provide phone, email and on-site support to customers
- Identify and address complex network problems that can often involve third party products
- Product verification
- 10 to 15% travel
Required Skills and Qualifications
- Bachelor’s degree, must in EE, Computer Engineering or Physics
- 3+ years' experience of working with and supporting data communication system including ethernet network.
- Understanding of TCP/IP networking, Carrier Ethernet, switch, and routing (e.g. VLAN, RSTP, etc)
- Hands-on experience with networking equipment, tools, and testers (e.g. Wireshark, SmartBits, Oscilloscope, etc)
- Excellent oral and written communication skills, proficient presentation and training skills and strong organizational, project management, analytical and problem-solving skills
- Strong interpersonal skills and ability to motivate learners and establish credibility
- Passion for providing an excellent customer service experience
- Willingness to work both independently and with a team to deliver high-quality support required
- US citizen is a must
- BS degree in Physics, EE or Computer Engineering is a must
TC Communications is a company that promotes innovation and creativity while providing a results-oriented, non-competitive environment. This provides plenty of opportunity for personal and professional growth. Employees are encouraged to “press the edge” and find their own limits while keeping an emphasis on honesty, integrity, and teamwork.
TC Communications designs and manufactures industrial grade Ethernet, Voice and Data communications products for fiber optic networks. Applications include utilities, railroads, highways, service providers, military, and campus networks. Primary product categories include Multi-Service Access Platforms, Ethernet switches, media converters, modems, multiplexers, telephone extenders and mini channel banks. Engineering, manufacturing, technical support, sales & administration are all performed at the corporate headquarters in Irvine, California.
Job Type: Full-time
Pay: $80,000.00 - $120,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- Are you a US Citizen?
- Do you have Bachelor's degree for Electrical Engineering, Computer Engineering or Physics? (Please note EE or Physics degree is a must for this position)
Education:
- Bachelor's (Required)
Experience:
- Networking: 3 years (Preferred)
- Support and training: 3 years (Preferred)
License/Certification:
- CCNA or CCNP (Preferred)
Work Location: One location
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