IT Technical Support Engineer
MonsterCloud, LLC
Hollywood, Florida
technical
technical support
engineer
technical
tcp/ip
cyber security
security
engineer
customer support
technical issues
mail
web
troubleshooting
Apply with Tarta Assistant 🤖
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
90% of users say Tarta.ai Assistant helps them save time applying for jobs.
Not a member? Click
here to subscribe.
December 5, 2022
MonsterCloud, LLC
Hollywood, Florida
FULL_TIME
A successful cyber security company is looking for a IT Support Engineer:
Responsibilities:
- Provide customer support and technical issues resolution via phone, e-mail, web
- Troubleshooting to isolate and diagnose network problems by using IT and networking knowledge
- Act as a trusted advisor for our customers and ensure their satisfaction.
- Respond in a timely manner (within documented SLA) to support customer issues and inquiries
- Resolve problems independently, escalate when necessary and collaborate with other stakeholders in the company to provide the best solution
Requirements:
- Expert level knowledge and hands-on experience with Layer 2/Layer 3 Switching/Routing, TCP/IP, VPN/VLAN
- 2+ years of experience in product support / professional services for an international hi-tech company
- Experience with unifi prodact.
- Customer oriented and excellent customer service skills
- Independent, initiator and a team player
- Advanced analytical thinking and problem-solving skills
- Some travel and Remote work involved
- Technical Bachelor’s degree
- Project management experience- advantage
Report this job