Senior Specialist, Product Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Specialist, Product Management

Overview

We are the global technology company behind the world’s fastest payments networks. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We are a part of the Mastercard Product & Engineering organization, focused on bringing the best and most relevant technology, solutions, and innovation to our customers and partners.

We are looking for an experienced and passionate senior specialist to manage and provide end-to-end support of the North America regional Studio product management lifecycle process and governance to enable the design, development, testing and launch of solutions with agility and speed-to-market.

The role of the Senior Specialist, Studio Ambassador, requires a deep understanding of Mastercard products, innovation, services, and marketing capabilities. You will be a highly collaborative member of a cross-functional team to drive relevancy and differentiation with customers resulting in better relationships, market share and revenue growth.

Are you a strong influencer, able to influence across the organization up to senior executive level management to deliver reporting in a timely manner?

Are you organized and able to manage multiple competing requests in a timely manner?

Can you analyze data and report outcomes to tell a compelling story?

Role:

The Senior Specialist, Studio Ambassador will:

Manage North America Market (NAM) product council and associated governance process including product/solution pipeline, setting calendar and agenda for peer reviews and product council meetings, coordinating with responsible product owners and cross-functional partners, distribute and archive documentation, pre-reads and minutes and follow-up on meeting decisions to ensure that all items are closed.

Assess product readiness for gating and provide guidance to product owners on Studio framework, process flow and FAQs.

Develop and manage templates, tools, and materials to help stakeholders go through the Studio process efficiently and effectively.

Manage feedback loops and channels to continuously improve North America market (NAM) Studio product management lifecycle process and align globally

Undertake initiatives and projects to continuously improve the process and/or adoption of the same in the region

Educate internal stakeholders on the value, assets, and tools to adhere to Studio product lifecycle management process and methodology.

Conduct one-on-one or group training and/or knowledge sessions to create cross-functional awareness about the Studio framework for product owners and beyond the product community

Track and maintain repository of regional product pipeline, reports, presentations and documentation for reporting, reference, and audit purposes.

Create monthly, quarterly, bi-annual, annual and YOY reports about regional product pipeline, product readiness status, outcomes and success metrics.

Represent North America Market (NAM) in global initiatives, projects, meetings and share regional perspective, nuance, context, lessons and ensure tools, processes and policies are relevant accordingly.

All About You:

Strong Microsoft Excel, PowerPoint, and communications skills across a range of audiences, including senior leadership, and cross-functional stakeholders

Strong project management, planning and data reporting skills

Interpersonal skills to build relationships across many parts of the organization, and be a successful influencer

Highly organized and able to manage multiple priorities

Strong team player, decisive and results driven, and takes initiative

Learning agility – able to quickly understand Mastercard’s products and services, the payments ecosystem, customer economics and operations

Ability to work independently, has internal drive to proactively identify and identify next steps

Work with incomplete data and uncertainty, and adapt plans to new information and changing conditions

Bachelor’s degree required

Experience in payments or consulting a plusIn the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;




• Ensure the confidentiality and integrity of the information being accessed;




• Report any suspected information security violation or breach, and




• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Westchester County Salary Range: $108,000 - $168,000

Colorado Salary Range: $91,800 - $142,800

Everyone wants easier ways to pay;

we invent them.

Checkout lines are slow;

we speed them along.

Merchants want more sales;

we give them data and insights.

People need financial access;

we connect them.

Corporate purchasing is complicated;

we make it simple.

Commuters are busy;

we speed them on their way.

Governments need greater efficiencies;

we help create them.

Small businesses are virtual;

we give them access to a world of buyers.

Retailers want to fight fraud;

we provide the tools.

Requisition ID: R-183785