Representative 1 Customer Service
Abbott
Kansas City, Missouri
representative
customer service
health
occupational health
clinics
healthcare
medical
email
people
communication
events
financial
retirement
December 16, 2022
Abbott
Kansas City, Missouri
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
- Responds to inquiries related to testing transactions via phone and email.
- Tracking and follow up on received source documents and amount of time documents are in process.
- Identifies and interprets appropriate steps to resolve the need of the customer.
- Coordinates send and receipt of source documents; resolves questions, inconsistencies, or missing information on documents.
- Enters data into computer following each action taken, and enters necessary codes to represent the action. - Makes necessary corrections to information entered to ensure problem resolution.
- Requests documentation from clinics and/or clients as required to complete testing process.
- Other duties may be assigned.
- High School diploma
- 1-3 years customer service experience
- Strong verbal and written communication skills
- General knowledge of Occupational Health Services is a plus
- Microsoft Office (Word, Excel)
- Training and career development, with onboarding programs for new employees and tuition assistance
- Financial security through competitive compensation and retirement plans
- Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
- Paid time off
- 401(k) retirement savings with a generous company match
- The stability of a company with a record of strong financial performance and history of being actively involved in local communities
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