Experience Designer

Together we fight for everyone s opportunity for a better financial future.

We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone s access to opportunities. The status quo is not good enough we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with and those we acquire throughout our lives are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage Apply Now

Profile Summary

Voya Financial is looking to hire an Experience Designer to join a growing team in our customer experience division.

Profile Description

• Assist Sr. team members in working with Voya IT s EDU team and business partners to implement strategies and interactions that will improve the performance, usability, and effectives of our customer-facing interfaces.
• Create wireframes, mockups, prototypes, and detailed design specifications that describe the user experience to stakeholders and direct development activities from inception to implementation.
• Follow user-centered design principles to produce high-quality designs that cater to today s users and their expectations.
• Understand and contribute to business objectives and user research to help set direction for digital properties.
• Effectively use research and business feedback to iteratively refine, and evolve design solutions.
• Collaborate with other user experience services designers, researchers, and/or external vendors to constantly refine our process, methods, and best-practices.
• Demonstrate a passion for and create designs that are simple, elegant, useful, and usable.
• Understand different form factors (smartphone, tablet, desktop) and how to appropriately design using both responsive and fluid design principles.
• Ensure everything we produce is in line with our brand standards and get the necessary approvals for extending our design patterns.
• With assistance of Sr. staff, understand the needs of our users and business partners to help deploy a strategic vision that will enable Voya to grow.
• With assistance from Sr. team members, apply skills to multiple work streams and requests to deliver world class experiences to our users.
• Work within a growing EDU team to help fulfill our vision and partner with others.
• Be an advocate for the end user and an ambassador for the Voya brand.
  

Knowledge & Experience

• 1-3 years of experience as an Experience Designer for consumer facing applications or websites working on digital projects.
• Bachelor s degree in interaction design, industrial design, human factors, graphic design, human-computer interaction (HCI), or equivalent professional experience.
• Excellent presentation and communication skills.
• Ability to work quickly and efficiently without sacrificing a consistently high level of attention to detail on multiple efforts.
• Understanding and experience working with agile methods and teams.
• Usability accreditation with facilitation and reporting skill sets a plus.
  

Expertise In The Following Software And Applications Is Required

• Microsoft VISIO (or similar) Wireframe, design specifications, and simple prototypes
• Microsoft PowerPoint
• Adobe Fireworks / Photoshop / Illustrator Design mockups and comps
• Strongly Desired - TechSmith Morae Usability testing suite
  

3- For roles that are fully remote but must be near a specific office/customer/location:

Please Note: This position allows remote work from home but will require travel to our Voya office as business requires. Candidates must be located within a 50-mile radius from your assigned office. (specific locations are listed on the posting)

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time 40 hours per calendar year
  

Learn More About Voya Benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
  

Learn More About Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

We are committed to maintaining a diverse workforce. This commitment governs all decisions related to employment, including selection, development and compensation. It also includes an employee s request for reasonable accommodation. All employees will be treated in a manner free from discrimination or harassment. Voya is committed to providing equal employment opportunities for persons with disabilities, including reasonable accommodation when needed. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please see our resources for applicants with disabilities.

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