CSR - Call Center

A-Line Staffing Solutions Rio Rancho, New Mexico
csr call center calls delivery delivery service fulfillment breaks communications compliance regulations procedures financial operational
December 3, 2022
A-Line Staffing Solutions
Rio Rancho, New Mexico
  • Accountable for the successful resolution of all customer requests through seamless delivery of service, and/or fulfillment requests by answering calls, chats or emails in a contact center environment.
  • Inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks.
  • Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels.
  • May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other internal support groups to fulfill the customer request.
  • May handle escalated issues by successfully navigating the organization to resolve customer requests.
  • Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls.
  • Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds
  • Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy.
  • Will handle moderately complex or escalated issues while delivering a great client experience.
  • Works in a fast paced environment that requires accuracy, use of logic skills while multitasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner.
  • May be required to provide professional written responses using proper spelling and grammar.
  • KEYWORDS# call center, CSR, bilingual, inbound calls, customer service

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