Prepaid Contact Center Service Manager - REMOTE in select states

At U.S.
Bank, we re on a journey to do our best.
Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.
We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.
A career with U.S.
Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.
Try new things, learn new skills and discover what you excel at all from Day One.

Seeking Prepaid Contact Center Service Manager for the U.S.
Bank Prepaid banking customer service center.
The ideal candidate understands the importance of being a customer advocate while balancing employee development in alignment with our performance goals and vision.
What would your day look like?
- 80% of day will be spent reviewing daily team performance, listening to calls, and establishing behavioral-based coaching plans that highlights areas of success while focusing on continuous, meaningful progress.- Ability to document and deliver communication regarding coaching, development and/or action plans with each member of your team.- Monitor staffing and schedule adherence, to maintain expected service levels that provide a superior customer experience.- Ensure compliance to applicable internal policies and procedures; responds to internal audits, certifications and handle management-level escalations.- Build relationships from the first day of employment that inspires team members to seek opportunities and establish long-term career success at U.S.
Bank.- Promote U.S.
Bank products and services, celebrating achievements and identifying opportunities with a focus on improving customer and employee experience.
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Conduct potential banker candidate interviews.- Adjust to schedule demands based on business needs
Desired Skills:
- Manage workload through strong decision-making, effective time management and prioritization of assigned tasks.- Flex between a variety of communication tools and methods (e.g.
e-mail, phone, instant message/chat, virtual video conference or in-person meetings).- Displays strong written and verbal communication.- Collaborates with peers, senior leadership and key partners to drive team success.- Maintains a positive attitude while managing in a fast-paced, fluid environment- Be a change champion!
Working model is 100% remote for all states, except California at this time.
Minimum Qualifications
- Bachelor's degree, or equivalent work experience
- One to three years of relevant leadership, supervisory, management experience.
Preferred Skills/Experience- Strong customer service and problem-solving skills- Thorough knowledge of operational functions, systems, policies and procedures of assigned area- Basic knowledge of banking operations- Effective leadership skills- Strong verbal and written communication skills- Working knowledge of computer applications used in area
Seeking to hire one with a start date of 3/5/2023 and a second hire to start 4/3/2023.
Schedule:
Start time of shift will be 12 pm Central Time for the 3/5/2023 hire and 1 pm Central Time for the hire starting 4/3/2023.
(There is no additional pay for the 1 pm night shift schedule.)
Service Managers work on average every 5th weekend, that includes both Saturday & Sunday.
The Manager then has 1 comp day in the week prior to the weekend worked and 1 comp day the week following the weekend worked.
The hours on the weekend could vary slightly from the assigned weekday schedule, depending on coverage needs.
Service Managers work approx.
1-2 major holidays per year, based on business needs.INDAMIf there s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
Learn how
the way we work at U.S.
Bank ( drives meaningful relationships with our customers and collaboration across the company.
Benefits:
Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work.
That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)+ Basic term and optional term life insurance+ Short-term and long-term disability+ Pregnancy disability and parental leave+ 401(k) and employer-funded retirement plan+ Paid vacation (from two to five weeks depending on salary grade and tenure)+ Up to 11 paid holiday opportunities+ Adoption assistance+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S.
Bank is an equal opportunity employer committed to creating a diverse workforce.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Applicants can learn more about the company s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS ( EEO poster.
E-Verify
Bank participates in the U.S.
Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S.
territories.
The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S.
Citizenship and Immigration Services.
Learn more about the E-Verify program ( .The salary range reflects figures based on the primary location, which is listed first.
The actual range for the role may differ based on the location of the role.
In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements).
Pay Range:
$56,950.00 - $67,000.00 - $73,700.00Due to legal requirements, U.S.
Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption.
For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.U.S.
Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.U.S.
Associated topics:
director, gerente de servicio, guidance, leadership, management experience, monitor, operations, operations manager, service manager, team manager