Technical Support Engineer (Lifting and Loading Specialist)

Job Title: R39851 Technical Support Engineer (Lifting and Loading Specialist)

Location: Westminster, CO or Dayton, OH

Division: Global Services-Construction

Job Summary

You will be responsible for providing Civil Infrastructure Solutions product support, system testing, and training to resellers and end customers globally, with a focus on the Americas region. Products or systems you will support include but not limited to: Grading/paving/excavator/compactor control systems (on machine sensors), Siteworks (software), SPS positioning systems, and related hardware. Additional responsibilities include interfacing with engineering for the purpose of testing and evaluating new products. (travel requirements up to 25%).

Over time you will become a domain expert in several specialties and be used as subject matter expert on cases worked within given skill sets often providing guidance to peers. On occasion, the Technical Support Engineer will be called upon to lead product meetings where they will share support analytics to our internal customers including product issues, enhancements, support performance, and customer satisfaction with the goal of driving swift customer resolutions.

What You'll Do

Success in this position will see you providing timely technical support, reducing downtime or underutilisation and increasing customer satisfaction of our products. On a daily basis this will include:

• Provide fast and efficient technical support in assigned areas across Trimble’s Civil Infrastructure Solutions sector.

• Capable of walking customers through troubleshooting, workflows, and training using phone, email, or remote access tools 

• Generates technical documentation and videos suitable for internal and external use. 

• Provide new product input, field-testing, and subsequent production release involvement.

• Other duties as assigned.
   

What Skills & Experience You Should Bring

You’ll require proficiency in troubleshooting, analytical skills, and identifying workflow defects. Ability to communicate complex technical ideas to an audience with varied technical backgrounds.

• Mechanical, hydraulic, and electrical knowledge of heavy civil machinery equipment.

• Familiarity with grade control systems.

• Effective decision-making, planning, communication, and collaborative problem-solving.

• Strong troubleshooting and analytical skills.

• Excellent written and verbal communication skills.

• Willingness to take ownership of jobs and work independently beyond assigned position to successfully complete them

• Comfort working in ambiguity and making sense of it

• Experience and competency with GNSS receivers is a plus but not required.

• Proven ability to achieve results.

• 4 years field experience or higher education in a relevant field of study.

• Heavy equipment operation experience is a plus. (Excavator, bulldozer, motor grader, paver) 

• Spanish writing and speaking are a plus.

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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