PC Executive Account Manager II

JOB RESPONSIBILIITIES:

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  Manage new account transition after initial implementation and promote subsequent growth
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  Frequent interaction with assigned clients, including but not limited to managing their products, proposals, technology needs and more, with prompt follow-up on client requests
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  Operate as the lead point of contact for all matters specific to the client
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  Build and maintain strong, long-lasting co-worker and client relationships
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  Develop a trusted advisor relationship with key client stakeholders and executive sponsors
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  Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs and objectives
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  Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders through structured service reviews
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  Forecast and track key account metrics to develop and oversee client retention campaigns; learn and recognize triggers based on client behavior and engage with clients who request to terminate or downgrade service
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  Identify and grow opportunities within account and collaborate with Sales Department to ensure growth attainment for assigned accounts
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  Assist with all client issues and provide escalation, as needed
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  Manage year-end pricing changes and contract renewals

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  Job responsibilities are subject to change to align with business goals and are not intended to be all inclusive
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  Work onsite in Idaho between hours of 8:00 am - 6:30 pm Monday thru Friday - shifts may vary within these operational hours

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  Minimal Travel Required
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  Other duties as assigned

ABILITIES REQUIRED:

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  2+ years of account management or relevant work experience with problem-solving skills
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  Experienced in most Microsoft Applications (i.e. Outlook, Word, Excel, PowerPoint)
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  Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
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  Sales-oriented professional who values productivity and client engagement
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  Competent in delivering client-focused solutions, based on client needs
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  Exceptional listening, problem-solving, and presentation skills
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  Excellent verbal and written communication skills

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  Manage multiple tasks, while maintaining organization and timely completion of projects
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  Detail orientated with low error levels, while working under pressure

QUALIFICATIONS:

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  Bachelor’s degree preferred (particularly in related field) or equivalent work experience
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  All prospective employees must pass a background and drug check

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.