Remote Job Opportunity - Call Center/Customer Service Representative I - 3 Months

Pyramid Consulting Remote
remote call center customer service customer service representative service representative representative customer service call center written providers metrics customer care customer relationship management (crm)
January 31, 2023
Pyramid Consulting
Chadron, Nebraska
Title:
Call Center/Customer Service Representative ILocation:
Remote - NEDuration:
3 Months (Possible Extension)Shift:
9 AM - 5:
30 PM CST (Mon-Fri) - OT may be occasional as business needs
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service specialist is responsible for determining the client's issue, offering possible solutions, or providing follow-up as needed.
Customer service agents may be inbound, outbound, or a combination of both.
Job Responsibilities:
Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources.- Provide assistance to members and/or providers regarding website registration and navigation.- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.- Process was written customer correspondence and provide the appropriate level of timely follow-up.- May coordinate member transportation and make referrals to other departments as appropriate.- Maintain performance and quality standards based on established call center metrics including turn-around times.- Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into the Customer Relationship Management application (CRM) and manage patient billing services.- Research and identify any processing inaccuracies in claim payments and route them to the appropriate site operations team for claim adjustment.- Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement, and call reduction Job Requirements:
Call center/Customer Service experience is a must.- Medical/Insurance background is highly preferred.- Verbal and written communication skills, multi-tasking, customer service skills, and interpersonal skills.- Ability to accurately document and record customer/client information.- Previous experience with computer applications, such as MS Outlook or data entry software.- Ability to multi-task between multiple systems, applications, and databases in real time while speaking with a member or provider.- High school diploma or GED is typically required.#prof
Associated topics:
agente de servicio al cliente, call center, clerk, client, customer care associate, customer care specialist, internship, phone, product support, representante de servicio al cliente

Report this job

Similar jobs near me

Related articles