Associate Document Advisor - Raleigh, NC

General Information

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City

Raleigh

State/Province

North Carolina

Country

United States

Department

Service Delivery

Date

Friday, February 17, 2023

Working time

Full-time

Ref#

20021904

Job Level

Individual Contributor

Job Type

Experienced

Job Field

Service Delivery

Seniority Level

Associate

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Scope of the Role: To interact with customers on a daily basis providing, project quotes, scoping projects, manage suppliers.

Major Responsibilities:

The Intermediate Document advisor is accountable for the following main responsibilities:

• To act as primary source of advice for all document production and/or communication needs of the client.
• To understand the clients' business goals and communication challenges in order to identify and deliver innovative, value-added solutions.
• To build and maintain a partnership with the client at all levels that ensures the role becomes primary and central source for trusted advice for all document production and communication needs of the client business units.
• Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost-effective product or communication technique, that is appropriate for the client's business requirements.
• Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements.
• Advise clients on the best production methods to ensure document effectiveness, efficiency and quality.
• Meet or exceed agreed SLA measures for the client and Xerox.
• Maintain client satisfaction/resolve queries/issues.
• Managing stock and budget levels to optimum levels.
• Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques.
• Maximize financial efficiencies (including tax - VAT) for the client and Xerox.
• Collate relevant management information as specified.
• Build & maintain external supplier relationships as appropriate.
• Able to negotiate on cost and delivery timescales within the context of the project.
• Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards.
• Recommends additional Xerox capabilities/offerings to add value to the client / Xerox relationship.
• Able to articulate a client's business goals and objectives, the impact of their business environment and business issues.

Knowledge and Skills: The following background, experience and qualifications are required for the Document Advisor role:

• Detailed understanding of print production methods / processes / project management.
• Detailed understanding of relevant industry and its production methods / processes (see Additional Requirements section for specific Document Advisor roles).
• Experience with commercial (litho and web) / transaction print / digital print / Print-on-Demand / graphic communications / forms design / direct mail - as applicable by responsibility.
• Experience of working in a corporate client account management role, developing and building relationship, resolving issues, working strategically to meet business goals.
• Experience in working autonomously.
• Valid Driving license.
• Familiar with Premedia / Prepress techniques Relevant industry / sector application knowledge (for example direct mail in Financial Services sector)

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