Remote Part-Time Customer Service Representative - US Navy
iostudio
Remote
remote
customer service
customer service representative
service representative
representative
navy
military
customer service
call center
family
marketing
calls
procedures
January 28, 2023
iostudio
Nashville, Tennessee
Part-Time - Customer Service Representative - US Navy Call Center
Maybe you're a prior service military member-or family member-looking for a rewarding job that values your experience and maximizes your hard-earned skills. Your familiarity with service means you're a certain kind of person: responsible, reliable and trainable. And because you understand what a life of service means, guiding those that seek to make a similar commitment is a passion.
Or perhaps you're an experienced customer service specialist who's looking for an inbound/outbound call center role at an elite agency that treats you like a professional. You're done with workforce management. You're looking for a stable, consistent part-time assignment you can plan your life around.
Look no further. We're iostudio, and the work you'll perform in our call center will make a huge difference for those beginning their military journey.
What You'll Do
Field inbound calls from individuals interested in enlistment or commissioning opportunities with the military.
Provide callers with needed contact information for various military questions (VA, family support, readiness, etc.)
Use outbound calling and online chats to convert general inquiries into qualified leads, and keep in touch with potential enlistees to further the recruitment process.
Conduct outbound calls to search for qualified individuals to generate interest in serving in the military.
Provide exceptional, engaged customer service guided by established scripts, standard operating procedures (SOPs) and user guides.
What We're Looking For
Demonstrated sales, call center/customer service/recruiting experience
Prior service in the military or military recruiting experience is highly desired, as is direct or relational familiarity with military life and culture
Availability to work approximately 20-28 hours per week. Open 7 days/week.
Experience or the ability to gain functioning knowledge of CRM and other systems used to process applications
Familiarity with the recruitment field's concepts, practices and procedures is a plus
Honorable military experience is a plus
Spanish speaking skills a plus
High school diploma or equivalent at minimum required
PLEASE NOTE: As required by government contract, this position requires and is contingent upon:
Receiving and maintaining a favorable U.S. Government security clearance
U.S. citizenship
What You'll Get
Work from home environment (HQ in beautiful Hillsboro Village in Nashville, TN)
Competitive salary
401k plan with company match
About iostudio
We're a different kind of marketing agency, and we work with a different kind of client: trailblazers who make the world a better place. Our experienced team provides clients with solutions that transform business challenges into triumphs-and empower their audiences to act. Fueled by marketing metrics that matter, we create clarity amidst the chaos and enable our partners to freely pursue their ultimate purpose: to lead positive change.
At iostudio, our employees are diverse-and composed of dedicated account executives, creative wunderkinds, distinguished service veterans and award-winning marketing pros. If you're professional but personable, able to balance ownership and originality with a humble attitude and a teachable approach, and like working with smart, kind people who believe in making a difference, we're interested.
Let's talk.
Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
EEO is the Law
EEO is the Law Poster Supplement
Pay Transparency Non-Discrimination Provision
Employee Polygraph Protection Notice
Family and Medical Leave Act
Maybe you're a prior service military member-or family member-looking for a rewarding job that values your experience and maximizes your hard-earned skills. Your familiarity with service means you're a certain kind of person: responsible, reliable and trainable. And because you understand what a life of service means, guiding those that seek to make a similar commitment is a passion.
Or perhaps you're an experienced customer service specialist who's looking for an inbound/outbound call center role at an elite agency that treats you like a professional. You're done with workforce management. You're looking for a stable, consistent part-time assignment you can plan your life around.
Look no further. We're iostudio, and the work you'll perform in our call center will make a huge difference for those beginning their military journey.
What You'll Do
Field inbound calls from individuals interested in enlistment or commissioning opportunities with the military.
Provide callers with needed contact information for various military questions (VA, family support, readiness, etc.)
Use outbound calling and online chats to convert general inquiries into qualified leads, and keep in touch with potential enlistees to further the recruitment process.
Conduct outbound calls to search for qualified individuals to generate interest in serving in the military.
Provide exceptional, engaged customer service guided by established scripts, standard operating procedures (SOPs) and user guides.
What We're Looking For
Demonstrated sales, call center/customer service/recruiting experience
Prior service in the military or military recruiting experience is highly desired, as is direct or relational familiarity with military life and culture
Availability to work approximately 20-28 hours per week. Open 7 days/week.
Experience or the ability to gain functioning knowledge of CRM and other systems used to process applications
Familiarity with the recruitment field's concepts, practices and procedures is a plus
Honorable military experience is a plus
Spanish speaking skills a plus
High school diploma or equivalent at minimum required
PLEASE NOTE: As required by government contract, this position requires and is contingent upon:
Receiving and maintaining a favorable U.S. Government security clearance
U.S. citizenship
What You'll Get
Work from home environment (HQ in beautiful Hillsboro Village in Nashville, TN)
Competitive salary
401k plan with company match
About iostudio
We're a different kind of marketing agency, and we work with a different kind of client: trailblazers who make the world a better place. Our experienced team provides clients with solutions that transform business challenges into triumphs-and empower their audiences to act. Fueled by marketing metrics that matter, we create clarity amidst the chaos and enable our partners to freely pursue their ultimate purpose: to lead positive change.
At iostudio, our employees are diverse-and composed of dedicated account executives, creative wunderkinds, distinguished service veterans and award-winning marketing pros. If you're professional but personable, able to balance ownership and originality with a humble attitude and a teachable approach, and like working with smart, kind people who believe in making a difference, we're interested.
Let's talk.
Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
EEO is the Law
EEO is the Law Poster Supplement
Pay Transparency Non-Discrimination Provision
Employee Polygraph Protection Notice
Family and Medical Leave Act
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