Customer Service Representative
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Its an exciting time to be part of the Oregon Hot Tub Team, as we are growing and looking to expand our team. Our Customer Service Representatives ensure an outstanding experience for all owners of our hot tubs, swim spas, pools, saunas and other quality products as well as providing outstanding service to our internal team.
Our number one priority is the health and safety of our associates and their families, our partners, our communities and our customers. Proof of COVID-19 vaccination is required for employment. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the company pursuant to applicable law.”
This role is based on site at our Beaverton, Oregon Distribution Center.
A Customer Service Coordinator works to achieve high-level customer service by being the first point of contact for our internal and external customers. Key areas of focus are inbound and outbound calls, emails, scheduling, product knowledge, trouble shooting and POS sales.
KEY RESPONSIBILITIES:
Inbound/Outbound Calls
Scheduling
Email communication with internal and external customers
Assist walk-in customers
Verify and confirm new spa orders
Process spa warranty claims
Daily audits
Process e-store orders
Close and invoice service orders
Review open orders
Process WSC parts
General office cleaning
Responsible for other assigned duties
ATTRIBUTES, SKILLS AND ABILITIES:
Customer Orientation (External and Internal)– Asks questions and listens well to quickly identify and resolve problems. Possess the ability to effectively communicate with internal and external customers. Quick to respond to calls or e-mail inquiries and has excellent follow-up, timing response to needs. Treats all employees in the same responsive manner.
Critical Thinking/Accountability– Uses information and data to make recommendations and informed decisions to drive positive change. Able to take responsibility for all work activities and personal actions and decisions.
Results Oriented– Driven to exceed performance goals for self and dealership. Ensures all requests and/or issues are resolved. Meets deadlines and is will to take on projects.
Safety Oriented – Driven to maintain a safe work environment. Leads by example, following all safety procedures. Is vigilant and quick to action if observing anyone being unsafe or an accident happens.
Teamwork –The ability and desire to work within a group to drive success and achieve common goals.
WORKING CONDITIONS:
Work is performed in an indoor setting
Must be physically able to lift and carry as least 10 lbs. when needed
REQUIREMENTS:
High school diploma/GED
Proficient in Microsoft Office and Outlook
1-3 years of telephone and customer service experience
Must have an attention for detail
Ability to work a multi-screen CRM is essential
Must demonstrate a willingness to learn new tasks
Be willing to work a flexible schedule based on business needs
Be dependable and motivated
Excellent communication skills
Ability to work in a fast-paced environment
Ability to build a strong team environment
Customer service skills required
Computer and technology savvy
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