Director - Pharmacy Operations - Remote

OUR MISSION

Calibrate's mission is to change the way the world treats weight. We're defining a new category in metabolic health that mirrors what the research shows-that weight reflects our biology, not our willpower. Our program was designed by world leaders in obesity and nutrition science to improve metabolic health and drive long-term weight loss that's impactful, realistic, and sustainable.

Obesity is America's underlying pandemic and largest category of chronic disease, and Calibrate is closing the gap in care for 175mm adults in a $600bn market where we spend millions of dollars each year and do not lose millions of pounds.

To bring Calibrate to everyone who needs it, we're building the first telemedicine business within the healthcare ecosystem, aligning incentives for consumers, doctors, insurers, and pharmaceutical companies. We've built a proprietary Vertical Pharmacy Engine to connect our members to the most efficient path to insurance coverage, paving the way for a new model of chronic disease care.

Calibrate's first product, the One-Year Metabolic Reset, brings decades of clinical research directly to consumers through a virtual program combining FDA-approved prescription medication with intensive lifestyle intervention. The 52-week structured program includes biweekly 1:1 video coaching and curriculum that spans classes, recipes, workouts, and more. A purpose-built app enables daily tracking of food, energy level, weight, and bi-weekly goals and helps members interact with their Coaching and Medical teams, while a members' group and events calendar create additional opportunities to tap into the Calibrate community.

Calibrate's recently launched Masters Program keeps members engaged and supported in their metabolic health beyond their first year with the same evidence-based approach that defines Calibrate's One-Year Metabolic Reset, at a lower cost. The result is a program that sustains and builds on members' results with improved whole-body health that enables them to embrace a new day-to-day.

ABOUT THE ROLE

The Director of Pharmacy Operations is responsible for leveraging our data to design and optimize workflows, continuously improving our processes, and managing a team of Benefit Verification Specialists. . You'll also work in close partnership with our product, technology, data, clinical, and member experience leaders.

KEY RESPONSIBILITIES

Own the onboarding, training, and day to day operations of our pharmacy Team Leads and Benefit Verification Specialists

Own pharmacy team operational reporting and queue volumes; collect and synthesize feedback and insights to identify opportunities to improve operational throughput improvement

Continually find ways to improve all of our SOPs

Ensure a seamless experience - between the prescriber, pharmacy, and member - in order to help members obtain and properly use prescribed medication as quickly and effortlessly as possible

Partner with the data team to ensure we are best leveraging internal and external data to guide our processes and decision making

Develop strong relationships with key cross-functional stakeholders, while serving as the primary point of contact for all things pertaining to Pharmacy

Work with the Member Experience team to minimize friction points and resolve issues that arise with prescription requests and processing

Work with the Marketing team to ensure our member communications are aligned with our pharmacy processes

BACKGROUND AND EXPERIENCE

PharmD required

Extensive knowledge of clinical space (medical clinics, healthcare providers) and a rich knowledge of the pharmaceutical industry and experience working at a pharmacy and/or pharmacy hub

Experience leading teams, including in pharmacy settings

Proven ability to drive change through influence and advocacy

Team player with demonstrated leadership, negotiation, management, and customer service skills and the ability to be proactive in working and partnering throughout the organization

Experience collaborating with cross-functional teams to solve member-centric challenges

A quick learner and comfortable using a variety of applications and software, such as Salesforce, Google-suite, pharmacy software, and Slack

Flexible and organized

- Flexibility to support change and organization to follow through

Proven leadership, time management, financial management and customer service skills, along with a thorough knowledge of state and federal laws regarding pharmacy services

Strong communication and interpersonal skills, ability to build relationships and engage anyone in any setting

Previous experience working in a small or early stage startup - ready to roll up your sleeves!

BENEFITS

At Calibrate, we're committed to our vision of putting our members and our teammates in control of their health. Some of our benefits include:

Competitive salary with opportunity for equity in an early stage, high growth business

Generous paid time off, including an all-company holiday over Thanksgiving week

Calibrate-funded health benefits (medical, dental, vision) - starting at zero cost to you

One Medical membership and Teladoc virtual care

Fertility, gynecology, and wellness services through Kindbody

Therapy on your time with a free year of Talkspace membership

Health advocacy and assistance services through Health Advocate

Commuter benefits, ClassPass memberships, and gym memberships for post-pandemic life

Remote team with a headquarters in NYC

Competitive Paid Parental Leave for parents

ABOUT OUR TEAM

Calibrate launched Summer 2020, and in 18 months has raised $127.6mm in funding from leading healthcare and consumer investors, including Founders Fund, Tiger Global, Forerunner Ventures, Threshold Ventures, Optum Ventures, and Redesign Health. Our team helped build businesses at the intersection of technology, consumer, and healthcare, including Athenahealth, Capsule, Flatiron Health, Harry's, One Medical, Galileo, PillPack, Rent the Runway, and more. Our Clinical Advisors include Donna Ryan, the past President of the World Obesity Federation, and Darriush Mozafarrian, cardiologist and Dean at the Tufts Friedman School of Nutrition Science and Policy.

Since launch, Calibrate has been recognized by the following publications and organizations for our mission to change the way the world treats weight:

Fast Company's 2022 World Changing Ideas Awards

The World Economic Forum's 2021 TechPioneers

NYC Health Business Leaders on the NYC Digital Health 100

Calibrate is committed to bringing together people from different backgrounds and perspectives to deliver real results for our members.

OUR VALUES

We're in it together: We have an audacious mission, and we're building a lot of things for the first time - from the first DTC pharma business within the healthcare ecosystem to the data infrastructure for providing real-world evidence in the largest category of chronic disease. It takes superpowers to build something simple and intuitive within the complex healthcare market, so we identify and work as a team from our individual points of strength. Not everyone has to be good at everything, but we know that when we harness what we're each great at, we're unstoppable.

Small wins create big wins: We ground every experience in optimism, recognizing and celebrating successes along the way. We break projects down into smaller components. And we focus on where we have momentum. We always plan for larger goals with the knowledge that our plans will evolve as we achieve smaller milestones.

You're in control: While we're headquartered in New York, we don't let location stand in the way of the best talent - and from coaches to engineers, many of us are fully remote. Our business is multi-faceted, so each Calibrater is hired to be an expert in their piece of it - in control of their own initiatives, in control of their own impact, and in control of driving their own (real) results.

Real results matter: We're obsessed with outcomes because when our members win, we win, and the data proves that we've built the best metabolic health program on the market. We're purposeful, optimistic, and relentlessly confident that we can solve the biggest medical issue of the 21st century.

Calibrate is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. To achieve our mission of changing the way the world treats weight, we are building an environment where every Calibrater can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values.