Quality Assurance Analyst, Bilingual Haitian Creole - Remote

Maximus currently has an exciting opportunity for Bilingual (Haitian Creole) Quality Assurance Analysts to support the Conflict-Free Evaluation and Enrollment Center Expansion Project (CFEEC). This position will provide support to the CFEEC Project in New York City. Candidates must speak, read and write in both Haitian and English.

This is a remote, work from home position.

About the Conflict-Free Evaluation and Enrollment Center (CFEEC):

The Conflict-Free Evaluation and Enrollment Center (CFEEC) serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have numerous exciting opportunities across the state!

Primary Responsibilities:

• Quality-check consumer notices
• Compare consumer notices prior to mailing against information in MAXeb
• Ensure notices contain language regarding Fair Hearings when applicable
• Participate in the development of project goals and objectives, and monitor achievement of those goals
• Participate in project training activities for the purpose of achieving or maintaining quality assurance goals
• Escalate issues to management
• Ensure reports are accurate and all standards are being met
• Utilize MAXebtm and other system applications to create reports on an ad-hoc basis

Minimum Qualifications:

• At least 2 years of directly related work experience in Call Center Operations
• Strong analytical skills; detail and solution oriented
• Experience in a quality assurance position in the health or human services field
• Ability to work independently
• Excellent written and oral communication and presentation skills
• Must have the ability to use spreadsheet or database software
• Must read, write, and speak Haitian Creole in addition to English
• Must be willing to travel within the Tri-State area
• Knowledge of the CFEEC Program preferred
• Experience using MAXeb preferred

Home Office Requirements:

• Maximus provides company-issued computer equipments
• Reliable high-speed internet service with 100 Mbps download speed (you can test this by going to www.speedtest.net)

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MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.