Temporary Student Success Advisor
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Department: Cameron School Business - 31200
Brief Summary of Work for this position:
This position relies heavily on significant use of communication via phone, video conference, email, and other forms of communication, therefore UNCW Student Success Advisors are excellent communicators, self-starters, quick learners and are motivated by working in a collaborative environment. This position reports to the Director of Graduate Programs and works to develop and maintain retention plan to keep students in the program(s) and on track through graduation.
Minimum Education and Experience Requirements:
- Possess strong communication, interpersonal, organizational skills
- Demonstrated professionalism in effective judgment and professional integrity
- Ability to manage time effectively in a busy environment
- Demonstrated commitment to and execution in customer service
- Experienced with and a passion for working with students from diverse backgrounds in both face-to-face and distance/online environments
- Ability to utilize and learn various advising and software applications, learning platforms, and technology-based delivery systems
- Knowledgeable of best practices and theoretical foundations in the field of adult learning, student development, supplemental instruction, advising, and student services, as well as, all relevant federal, state, and local laws, university regulations, and programs/policies required for compliance
- Ability to work irregular work hours, frequent evening, weekends and holiday hours
Preferred Education, Knowledge, Skills & Experience :
- Demonstrated experience of effectively working in a matrix organization
- Experienced with assessment of programs and services
- Minimum one-year experience working exclusively with an online student population and/or online advising model
- Possess a proven track record for effective advising, coaching and communication skills within a diverse student population
- Applications such as Microsoft Office Suite, as well as, enterprise platforms (Banner, Degree Works, Web Now, Apply Yourself, etc.)
Applicant Instructions:
AA/EEO Statement:
At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
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