Gaming Support Specialist - Work from Home
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Do you excel at handling customer inquiries, multi-tasking and hitting performance targets? Do you have strong active listening skills and an enthusiastic personality? Can you build rapport online, while asking probing questions to address issues and solve problems using templated solutions? Join us in our Windsor facility
Job Description
Sutherland now seeks Customer Service Representatives to provide assistance for customers of our major gaming client. In this role, you will bring your positive energy, enthusiasm and expertise to deliver exceptional service and solutions to customers while working from home. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you each and every day.
What we offer:
- Competitive hourly rate
- Medical, dental and vision benefits
- Paid training & PTO
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Additional pay incentives as well as monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications
- Excellent verbal and written English communication skills; candidates will complete a language test to assess fluency
- The ability to navigate in several computer platforms simultaneously
- Familiarity with Microsoft Office tools
- Experience in customer service and/or call center
- High school diploma or equivalent
Additional Information
About us:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.