Loss Mitigation Processor (HAF) - Remote

Freedom Mortgage Remote
loss mitigation remote loan loans loss mitigation closing conventional income assets credit nmls supervisory lender
November 23, 2022
Freedom Mortgage
Irvine, California
Position Description


The HAF/Loss Mitigation Loan Processor will underwrite for loss mitigation options - all workout types on all loan types. It will be necessary for the processor to have experience in Full Doc Conventional, VA and FHA loan processing. Other duties may be assigned.

Essential Job Functions

  • Must have experience in Mortgage Loan Processing of Full Document loans (FHA, VA, CONV and USDA)
  • Initiates and maintains contact with customers throughout the processing period, assisting them with any questions and notifying them of any additional information needed.
  • Verify loan documents including income, assets, credit, appraisal and title insurance.
  • Verifying application for final submission to underwriting.
  • Input proper loan information into the system for processing.
  • Responsible for ensuring that all loan documentation is complete accurate verified and complies with company policy.
  • Submits loans through DU and orders and follows up on any outside services such as credit reports, title
  • Satisfies conditions and ensures documentation meets requirements
  • Monitors loans in process to determine any deviation from standard processing time and to take appropriate actions including notifying the manager for alternatives to ensure timely service
  • Sets and maintains proper expectations to all parties
  • Establishes accurate closing date and monitors promised closing dates to meet those established. Meets standards for closing percentages of loans processed
  • Performs final review of the completed application packages and prepares the file for approval, specifying any applicable conditions to the approval
  • Notifies the customer of the underwriting decision
  • Prepares, if applicable, the "Decline Letter" and ensures accurate disclosure of the reason(s) for the adverse action at whatever time during the processing period it is determined that applicants do not qualify
  • Researches problems and files documents as required
  • Must be familiar with Loss Mitigation options
  • Must be knowledgeable in Mortgage Servicing
  • Analyzes applicant information to determine whether the client is likely to qualify for the desired loan
  • Assists customers with taking the initial loan application
  • Is responsive to customer needs and expectations.
  • Ensures exceptional customer experience by overseeing the loan process from application to close and providing on-going communication to customers and business partners

Certificates, Licenses, Registrations

  • NMLS and SAFE, UST preferred.
  • Must have State Licensing
  • Must have a at least 1 active licenses

Other Related DutiesPerforms other related duties as assigned.

Supervisory ResponsibilitiesThis position has no supervisory responsibilities.

Education And/or Experience

  • High School degree, or equivalent, required. Higher degree preferred.
  • Minimum 5 years of mortgage loan processing.
  • Detailed knowledge of FHA, VA, Conventional, USDA.
  • General tax returns knowledge.
  • Must be proficient with the calculation of income and assets.
  • Current Mortgage Loan Processing knowledge and background required.
  • Read, interpret and apply applicable laws, rules, regulations and/or policies and procedures.
  • Demonstrate interpersonal, organizational and time management skills.
  • Accurately document all information pertaining to accounts.
  • Ability to solve problems.
  • Encompass experience preferred but not required.
  • MS Office proficient

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job

Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing independent full-service residential lenders in the country. Licensed in all 50 states, Washington D.C., Puerto Rico and the U.S. Virgin Islands, Freedom Mortgage is the #1 VA and #1 FHA (government-insured) lender in the U.S. in 2021, according to Inside Mortgage Finance Magazine.

Our mission is to foster homeownership for all consumers across America. Freedom Mortgage has approximately 13,500 employees nationwide, proudly servicing 1.4 million homeowners.

Freedom Mortgage is one of the mortgage industry's largest philanthropic supporters of the USO of Pennsylvania and Southern New Jersey. Through Team Freedom Cares, the company's employee engagement and philanthropic program, Freedom Mortgage also supports many other philanthropic initiatives, including combatting food insecurity.

Freedom Mortgage was recently named a Top Workplaces USA 2022 (and earned this honor in 2021). We have offices in suburban Philadelphia and Fishers, IN, two regions where we were named a Top Workplace multiple times! We also have large operating centers countrywide, including Beaverton, OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Plano, TX; Tempe, AZ; Troy, MI and Woodbridge, VA

If you seek a vibrant work environment, a sense of community, top training, opportunity for advancement, a comprehensive benefits package, and reward and recognition program, look no further and apply to join Freedom Mortgage today.

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. We offer a smoke-free workplace and a drug-free work environment. Our excellent benefits package includes medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during our search. LENDER NMLS ID 2767 For more information on Freedom Mortgage visit or check us out on social media

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

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