Technical Communication Specialist-Remote

Seeking a FinTech digital technology role within one of the top five largest insurance brokers? This role is on the ground level of transformational initiatives that are delivering a fresh digital perspective on insurance. Join our enthusiastic, entrepreneurial, and collaborative team; relentlessly focused on hitting goals, while delivering creative digital product offerings and technology solutions to our customers and partners.

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected - through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Job Overview - Technical Communication Specialist

HUB International is rapidly expanding our digital product offerings and technology solutions and is seeking a motivated, detail-oriented, critical thinker and problem solver to support mission-critical, enterprise-changing programs and projects to support our strategic goals.

The Technical Communication Specialist will be responsible for documenting and publicizing the development of all integration, enterprise, and transformational projects and product solutions from conception to completion. The Technical Communication Specialist should have experience contributing to the development and delivery of technical and employee-facing documentation in support of training and communication strategies.

The Technical Communication Specialist should have experience documenting software products and working with engineering teams across multiple previous projects. This is a position for someone who has experience in writing API/SDK and OpenAPI documentation.

The Technical Communication Specialist will rely on their experience and judgment to manage and accomplish the technical and end-user communication goals of multiple, concurrent strategic and operational initiatives. They'll demonstrate a mindset of critical thinking, continuous improvement, and self-direction, and contribute to the development of HUB's operational effectiveness capabilities. A wide degree of creativity and latitude to achieve these goals is expected.

Our ideal candidate is self-motivated, welcomes challenges, enjoys identifying new and better ways of working, and who thrives in a highly collaborative and virtual environment. They excel at collaborating with business and technology leaders and stakeholders, and communicate effectively with vendor partners and managed service providers. They leverage their experience, judgment, inquisitive nature, self-directed research, and the expertise of business and technology stakeholders and teammates to deliver the best outcomes for the strategic programs and key initiatives they support.

Note: this position is remote and can be anywhere in the US or Canada.

In This Role, You'll Get To

• Support the delivery of strategic, highly visible, and complex programs to expand HUB's digital product offerings and technology solutions,
• Write documentation for internal teams such as developers, programmers, marketing, and impacted business areas,
• Create and refine technical information and other various materials for explaining products and services,
• Write and update technical documentation for OpenAPI interfaces and SDK,
• Collaborate with fellow technical communicators to develop new approaches for creating more precise and engaging knowledge base articles for the company,
• Suggest best practices and optimizations throughout content generation projects. Implement comprehensive technical documentation, feedback, and changes whenever possible,
• Analyze information required for the development or update of policy, procedure, and form documentation,
• Manage complex information and multiple projects within content specifications and budget restrictions,
• Disseminate technical information in easy-to-understand language for a non-technical audience,
• Design and write operational and instructional manuals dedicated to the end-user experience,
• Develop visual instructional materials dedicated to the end-user experience,
• Transform verbal information into clearly written procedures and training guides,
• Use company brand voice and messaging for written pieces to reinforce the company culture,
• Create release notes to inform key stakeholders of new products and/or enhancements to current products,
• Consult with program team members on the development and delivery of training and communication strategies.

We Want Someone Who Has

• Exceptional analytical and conceptual thinking skills,
• Able to handle multiple complex projects and assignments,
• Familiarity with MS Stream, or competitive platform(s),
• Experience as a Communication Specialist and has demonstrated success communicating and producing content targeted at non-technical end-users,
• Experience as a Technical Writer/Author, and has demonstrated success communicating and producing content targeted at developers,
• Experience writing API/SDK documentation and integration guides,
• A strong understanding of tech ecosystems (frameworks, programming languages, cloud services, DevOps),
• Experience with developer-focused media and have published content targeted at developer communities,
• An aptitude to quickly learn and understand technical concepts and ideas; can work independently as well as in a team-oriented, collaborative environment,
• Familiarity with OpenAPI, REST APIs, JSON,
• Passion for delivering value to business and technical partners and end-users, with a customer-centric mindset that anticipates needs and responds positively to feedback,
• Demonstrated ability to build strong relationships, collaborate, and communicate proficiently (both verbally and in writing) with internal and external teams, across all layers of the organization, including virtual team members across multiple time zones. Ability to adjust the message to the audience, and explain complex analysis in easily understood ways,
• Insurance background is a plus,
• Desire to learn.

Education And Qualifications

• Required Experience: 3-5 years of relevant experience
• Required Education: Bachelor's Degree (4-year degree) or equivalent work experience
• Required Travel: Up to 10%
• Due to the nature of this position, you may be required to work outside regular business hours
• Full-Time
• Exempt

This position reports into Chicago and can be based anywhere in the U.S.or Canada (i.e., remote/virtual).

Join a Winning Team at HUB International

When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 14,000 professionals in 450 offices across North America. You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique corporate culture. HUB's entrepreneurial spirit is evident in our people, products and philanthropic initiatives and we are passionate about our talent!

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Department Information Technology

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at.htm.

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