Remote Healthcare Customer Service Representative

Aston Carter is hiring for a 3 month project for a large health insurance company! This is a HEDIS/Healthcare customer service position and is fully remote! Description: Responsible for providing administrative and telephonic support for department working on a data collection project in a fast paced environment in order to meet deadlines within the project. Candidate will work under the direction of the Lead to assist and fulfill requests by contacting and corresponding with provider practices. A high degree of professionalism and team effort is expected to be maintained throughout the project. Major Job Duties and Responsibilities: Working at a fast pace this candidate must communicate directly with provider offices in pursuit process by requesting medical record information and coordinating the exchange of files. Must be able to maintain fax equipment and support the Level I Service Associate and team by performing all the required clerical activities within the project requirements Working in this position the Service Associate II also will be required to book appointments, verify information and communicate with provider offices making requests for medical record information, maintain department tracking log, and Abstractor calendars An understanding of the Medical record filing system within the department is required Medical Records are stored in locked cabinets and retrieved as requested by staff and Auditors Candidate will be responsible to assist abstractors by utilizing research within the company's claims and medical record systems and locating where members received care A high degree of professional telephonic dialog is maintained at all times. Additional Skills & Qualifications: Education/Experience Requires High School diploma 6 months of healthcare customer service experience Prior HEDIS experience/knowledge is big plus To be considered, please send your most up to date resume to ~~~ About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit ~~~. Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call ~~~ or email ~~~ (~~~) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.