Mid Level IT Support Tech
Job description
IT Managed Service Provider seeking an mid level (L2) IT Tech to join their growing team.
YOU MUST BE ABLE TO COMMUTE INTO NYC WEEKLY.
ESSENTIAL FUNCTIONS
· Provide remote and onsite technical support to end users and clients
· Assigned, work on projects and understand project needs, meet projects scope, and provide regular project status updates
· Complete and implement technical support projects and tasks as assigned
· Concurrently work on multiple internal and external implementation engagements
· Implement and support services for hosted and cloud solutions for internal and clients using technologies
· Must be able to identify and resolve issues that would have a negative impact on job productivity
· Ability to act independently as well as in a team
· Ability to prioritize and manage multiple tasks
· Always maintain a professional attitude and appearance
· May require working outside office hours
· Ability to work under pressure with minimal supervision
· Strong problem-solving skills
· Ability to travel to clients in NY on an as needed basis
EXPERIENCE AND EDUCATION
· College Degree (Bachelors preferred) in Information Technology or Computer Science
· Certifications a plus
· Technical experience supporting and troubleshooting desktops, servers and applications
· Technical experience supporting of networking equipment and Infrastructure
· Technical experience supporting Windows Server domain
· Experience with Ticketing systems
· Ideally external customer facing experience with the ability to communicate technical concepts
· Strong work ethic and teamwork; “can do” attitude and desire to provide best service
· Strong interpersonal, leadership and communicative skills
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- New York, NY 10010: Reliably commute or planning to relocate before starting work (Required)
Experience:
- IT Help desk: 3 years (Required)
- Technical support: 3 years (Required)
Work Location: Hybrid remote in New York, NY 10010