Principal Application Support Engineer

Are you ready to explore a world of possibilities?

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other experts as you learn new skills, advance your career, and see the impact of your efforts every day.

• Competitive compensation, including base pay and annual incentive


• Comprehensive health and life insurance and well-being benefits, based on location


• Retirement benefits


• Paid Time Off and other leave of absence


• Flexible/Hybrid Work Arrangements

The Application Support Engineer will be responsible for leading technical support of the application. The role will be implementing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is encouraged to work closely with the required development teams and our internal business clients to resolve technical support incidents where vital and connect with senior leadership.

• Perform deep analysis to identify potential failure points and implement controls to mitigate future failures


• Follow company ITIL processes by ensuring that incident, problem and change tickets are addressed in a timely fashion


• Analyze application alert trends, providing business impact and analysis to teams while suggesting resolutions to minimize further occurrences


• Review knowledge articles and operational procedures with application development teams to confirm information is up to date.


• Collaborate with Client Facing teams and other application partners to provide answers to application issues and raise to as needed.


• Review and finalize response to requests for information.


• Review Disaster Recovery scripts to be implemented in response to planned and unplanned outages, ensuring appropriate steps are documented.


• Recommend automation to reduce the cost of ongoing application monitoring


• Recommend enhanced reporting to support teams to allow better clarity into potential issues and future outages.


• Facilitate internal review and validation of support and resiliency Non-Functional Requirements during the development phase of an application as part of Application Support Center of Excellence.


• Ensure all cert renewals/service account password changes are handled in a timely manner and ensure production defects and minor improvements completed.


• Supervise the coordination of the pre-production/production application code deployments and end to end vendor application upgrade process.

• Accountability: Demonstrates reliability by taking vital actions to continuously meet required deadlines and goals.


• Global Teamwork: Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in essential team tasks and decisions.


• Communication: Articulates information clearly and presents information efficiently and authoritatively when working with others.


• Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, positive relationships while at the same time is comfortable challenging ideas.


• Innovation and Creativity: Thinks boldly and out of the box, generates new insights and processes, and expertly pursues challenges as new avenues of opportunity

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

• Minimum of 8 years of related experience


• Bachelor's degree preferred or equivalent experience

• Hand-on Experience in SQL/PLSQL, Unix, Linux


• Demonstrate knowledge of DevOps toolchains and process


• Scheduling tools such as Autosys, Control-M


• Good Understanding of Shell Scripting, Python, Perl, JavaScript


• Service Now, Jira and similar tools


• Monitoring/Big data tools such as Splunk, Dynatrace is a plus


• Experience in scripting language such as Bash, Python, Ruby


• Passwords management and automation experience


• knowledge in maintenance and support of AWS functionalities and services


• basic knowledge of Mainframe processes is an added advantage

DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, growing clarity and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC’s subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.