Director, Order Operations - Remote

OneTrust Remote
director operations remote people team lead growth health sales accounting cross functional mission bookings
November 19, 2022
Houston, Texas

Strength in Trust

At OneTrust, we exist to unlock every companys potential to thrive by doing whats good for people and planet. Using cutting-edge technology and a real-world approach to privacy,?GRC, ethics, and ESG, we've created a no-nonsense platform to help supercharge the global push for Trust Intelligence.

The Challenge

Reporting to the VP, Corporate Controller we are looking for an Order-to-Cash leader to partner with Sales, Accounting, Legal and other cross-functional departments to execute and improve OneTrust's order to cash processes and systems.

Your Mission

  • Lead the global order management team and be directly responsible for underlying processes and programs.
  • Oversee the processing of sales orders to ensure compliance with bookings policy, order guidelines and company procedures.
  • Provide strategic direction to Order Operations to adopting best practices in subscription licensing, processing, and provisioning to enable operational scale and growth initiatives.
  • Work with key stakeholders and cross-functional teams to identify problems, process gaps and drive on-going process improvements on order processing, deal closure, invoicing, and collections workflows.
  • Manage the "gray" areas especially when it comes to balancing growth with operational efficiency; develop win-win solutions as we grow and develop our tech stack that support the Back End financial processes.
  • Lead back-office integration efforts on M&A and geographic expansion projects.
  • Enhance policies and processes over contract processing.
  • Implement fit-for-purpose controls ahead of planned SOX readiness initiatives.
  • Perform month-end close tasks associated with bookings.
  • Assist in managing and delivering internal and external audit requests.
  • Perform data analysis, reconciliation, and reporting metrics analysis.

You Are

  • Bachelors degree in accounting, finance, or business preferred.
  • 10+ years of progressive work experience in order-to-cash with strong systems background, with extensive SaaS industry focused experience.
  • A change-agent with strong collaboration and influential skills.
  • Metrics driven with know-how to develop alignment & accountability within your team.
  • Able to break down and solve complex, ambiguous problems with a demonstrated track record of high performance.
  • An excellent communicator and a people manager. You lead with strong internal communications, support and guidance and accountability with your team.
  • A proven leader in training and developing motivated teams; a proactive leader and effective coach committed to the development and engagement of their team.
  • An operationally excellence execution-oriented leader and multi-tasker. You're process and high impact driven.
  • Passionate in continuous process improvements with a mindset that challenges status quo.
  • A self-starter and team player and able to work in a fast-paced and rapidly changing environment.
  • Possess the ability to respond to, prioritize effectively and meet deadlines while maintaining the highest of standards for completeness and accuracy.
  • Effective and decisive under pressure.

Extra Awesome

  • Deeply experienced with Salesforce, Workday Financials experience as a plus


As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that's just the beginning!).

Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here's what you can expect from our OneTeam Total Rewards Program:

  • Competitive Compensation: We offer top pay for top talent with competitive total packages including equity for all, performance bonuses, and retirement savings with match. We're also committed to fair and equitable pay practices.
  • Workstyle Flexibility: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Explore a new country with our short- and long-term global mobility program, and go green with commuter program discounts, and in-office perks (free food, drinks, and happy hours, anybody?).
  • Career Development: You're not just joining any company; youre joining the category-defining software platform for trust. You can become an expert and earn industry certifications with training and exams paid for by us and access to our learning & development program and guest speaker series.
  • Employee Recognition: We celebrate our accomplishments the best way we know how - together. Our people are invited to attend employee appreciation social events (including our awesome annual holiday party), participate in ticket giveaways for local city events based on your home office location, and celebrate one another through our #CheersforPeers channel.
  • Focus on Wellbeing: Take the vacation or volunteer - we have unlimited PTO globally. You'll also have access to ClassPass memberships, generous company holidays and your birthday off, paid sick days, Employee Resource Groups (or, as we call them, Employee Trust Groups), and other ways to get connected or support company diversity, equity, and inclusion goals.
  • Health Benefits: No package is complete without great health benefits. This role may receive company-paid employee healthcare premiums, parental leave, and access to mental health benefits and employee assistance programs. Specific benefits differ by location, so please check with your recruiter to specify what this role will receive.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry - Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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